Hampton Inn & Suites Baltimore Arundel Mills - Front Desk Agent in Severn, Maryland at Aimbridge Hospitality
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Job Description
Join Our Team as a Front Desk Agent!
The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells. Youre the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
KEY SKILLS/RESPONSIBILITIES
- Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether its a quick question or a big request, youre all about making their stay unforgettable.
- Communication Champ: You know how to get the message acrossclearly, confidently, and with a smile. Whether its chatting with guests or coordinating with the team, you keep things flowing smoothly.
- Quick-Thinking Problem Solver: When challenges pop up, youre already on it. You think fast, act smart, and turn potential hiccups into happy endings.
- Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.
EDUCATION & EXPERIENCE
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
Hampton Inn & Suites Arundel Mills/Baltimore is eight minutes from Baltimore/Washington International Airport. Guests can stay at our Hanover, Maryland hotel before an early morning flight and take advantage of our park-and-fly package. If travelers are in the Baltimore area for business or to explore the U.S. Capitol, they will enjoy our convenient location ten miles from downtown Baltimore and thirty miles to Washington, DC. Arundel Mills Mall adjacent to the hotel features over 200 shops, dining and entertainment options including Medieval Times Dinner and Tournament and Maryland LIVE, Marylands largest casino and entertainment complex. During a stay in the Baltimore/Washington, DC area, guests can enjoy spacious guest rooms and suites with room to work and unwind. All rooms and suites feature a microwave, refrigerator, free high-speed internet access, large work desks, and lap desks for your convenience. For extra space, we offer studio suites with one king- or two queen-sized beds and sofa bed.
Application deadline for Colorado positions: