Field Service Technician in Chicago, Illinois at Quest International

Location: Chicago, IL | Field-Based
Job Type: Full-Time, Direct Hire
Pay: $24.00–$35.00 per hour
Overtime: Overtime eligible
Travel: Extensive travel—generally more than 80%, including overnight travel
Required Test: Human Performance Test

Quest International provides field service, technical support, equipment repair, preventive maintenance, and lifecycle services for medical-device manufacturers and other technical-equipment providers.

As a Field Service Technician, you will represent Quest at hospitals, medical facilities, and other customer locations. You will install, maintain, troubleshoot, and repair professional A/V and electro-mechanical equipment while providing accurate documentation and dependable customer support.

• Travel extensively to customer sites for scheduled and unscheduled service assignments.
• Install, configure, inspect, maintain, troubleshoot, and repair professional A/V and electro-mechanical equipment.
• Perform preventive maintenance and corrective repairs using approved procedures and test equipment.
• Diagnose failures to the field-replaceable unit, module, board, cable, connector, power-supply, sensor, motor, or assembly level.
• Troubleshoot Coax, HDMI, USB, Cat5/Cat6, wiring, connectors, power, network communication, and signal-flow problems.
• Support equipment such as monitors, displays, speakers, amplifiers, audio consoles, DSPs, video matrix switchers, control systems, PC interfaces, DVRs, and CCTV systems.
• Verify equipment operation after repairs and escalate unresolved issues appropriately.
• Complete accurate service reports, work orders, parts records, test results, photographs, checklists, customer updates, and final-resolution notes.
• Manage travel schedules, hotels, rental vehicles, expenses, service priorities, and changing customer requirements.
• Communicate professionally with customers, technical support, service leadership, and other technicians.
• Follow hospital, customer-site, safety, access, conduct, and documentation requirements.

• High school diploma or equivalent.
• At least three years of professional hands-on experience in A/V field service, electro-mechanical repair, medical equipment service, industrial equipment service, military electronics, avionics, robotics, mechatronics, BMET, or a closely related technical field.
• Experience performing installation, preventive maintenance, troubleshooting, corrective maintenance, and equipment repair.
• Experience independently diagnosing failures and completing FRU-, module-, board-, component-, or equipment-level repairs.
• Professional experience using a digital multimeter.
• Experience using additional diagnostic equipment such as a vacuum or pressure meter, frequency counter, oscilloscope, bench power supply, cable tester, or electronic diagnostic tester.
• Strong cable and signal-flow knowledge involving Coax, HDMI, USB, Cat5/Cat6, connectors, wiring, and related media.
• Experience servicing professional A/V, control-system, medical, industrial, or comparable technical equipment.
• Strong customer-service, communication, and service-documentation skills.
• Ability to work independently with limited supervision.
• Ability to travel extensively, including overnight stays, early departures, late returns, overtime, and changing customer schedules.
• Valid driver’s license.
• Reliable transportation and eligibility to rent and operate vehicles for field assignments.
• Ability to meet applicable work-related vehicle and insurance requirements.
• Ability to perform the essential field-service functions, with or without reasonable accommodation, including lifting up to 50 pounds and performing work that may involve standing, bending, crawling, climbing, and using tools.
• Compensation expectations within the approved $24.00–$35.00 hourly range.
• Willingness to complete the required Human Performance Test.

You must also be comfortable using Windows-based systems during equipment installation, configuration, troubleshooting, and documentation.

Required skills include:

• Windows 10 and Windows 11 navigation
• File and folder management
• Task Manager
• Event Viewer and system logs
• Command Prompt or PowerShell
• ping, ipconfig, and tracert
• Static IP versus DHCP configuration
• Basic IP address, gateway, DNS, and network-adapter settings
• Remote Desktop or another approved remote-support tool
• Managing service reports, photographs, manuals, diagnostic files, and customer documentation

• Professional A/V installation, integration, configuration, or repair
• Medical-device, hospital, clinical, biomedical, or controlled-environment experience
• CCTV, low-voltage, structured cabling, POS, kiosk, smart-hands, or remote-eyes support
• Industrial equipment, robotics, avionics, military electronics, or mechatronics
• BMET, electronics, electrical, or technical-school training
• CompTIA A+ or comparable technical coursework
• Control systems, DSPs, video matrix switchers, audio consoles, amplifiers, and PC-connected A/V systems
• Work-order, proof-of-work, field-service, or asset-management systems
• Microsoft Word and Excel
• Experience independently managing frequent travel, lodging, rental vehicles, expenses, and changing field schedules
• Stable professional field-service history and supervisor-reference readiness

This is a travel-intensive field position based in the Chicago market.

You should expect:

• Travel generally exceeding 80%
• Frequent overnight stays
• Local and regional driving
• Airline travel when required
• Rental vehicles
• Early-morning departures
• Late-night returns
• Overtime
• On-call or customer-driven service windows
• Work in hospitals, medical facilities, controlled environments, and other customer locations

This is not a remote IT-support or help-desk position. The role requires hands-on equipment installation, troubleshooting, repair, customer interaction, and field documentation.

• Hourly Pay: $24.00–$35.00
• Estimated Base Compensation: $49,920–$72,800 annually before overtime
• Overtime: Eligible based on business needs, travel, urgent service calls, customer access, equipment downtime, escalations, and applicable wage-and-hour requirements
• Employment Type: Full-Time, Direct Hire

Quest benefit programs may include:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Supplemental insurance options

Benefit eligibility and effective dates are subject to applicable plan terms.

Qualified applicants may be asked to complete:

• Resume and employment-application review
• Recruiter phone or virtual interview
• Hiring-manager and technical review
• Travel, schedule, compensation, transportation, and field-service readiness confirmation
• Windows and technical-skills validation
• Human Performance Test
• Supervisor reference checks before an offer
• Background check and other required pre-employment steps

Reference checks must be completed before an employment offer is issued.

Quest International is an Equal Opportunity Employer. Employment decisions are based on job-related qualifications, experience, demonstrated ability, business requirements, and the ability to perform the essential functions of the position.

Qualified applicants with criminal histories will be considered in accordance with applicable federal, state, and local laws.