Principal Engineer – Elevator Systems in Memphis, Tennessee at Hyperion Solutions

Travel: Approximately 20-30%, including international travel 1-2 times per year for customers, suppliers, field support, and product validation

Hyperion Solutions is a technology-driven vertical transportation solutions provider headquartered in Memphis, Tennessee, serving customers throughout North America. We are seeking a Principal Engineer to serve as the organization's leading technical authority for brake systems and to help shape the future direction of our engineering function.

Reporting to the Director of Engineering, this role will lead technical work across product development, validation, quality improvement, field performance, and customer support. The initial focus is Hyperion's brake product portfolio, including recently launched products requiring ongoing validation, field analysis, and continuous improvement. Over time, the position is expected to support additional product lines and strategic engineering initiatives.

The ideal candidate combines deep engineering expertise with practical, customer-focused problem solving and can serve as both a technical expert and key customer-facing resource.

Primary Responsibilities:
Product Development & Engineering Leadership
Serve as Hyperion's primary technical authority for electro-mechanical elevator
systems, particularly machine brakes and other safety critical components
Lead brake product development, validation, testing, and commercialization from
concept through launch and field follow-up
Define design standards, testing protocols, performance requirements, reliability
targets, and engineering change practices
Evaluate field data, test results, warranty trends, and customer feedback to drive
product improvements and corrective actions
Provide technical guidance on product architecture, component selection,
manufacturability, compliance, and future technology investments
Quality, Reliability & Field Performance
Own the engineering response to complex product quality, reliability, and field
performance issues
Lead root cause investigations and corrective/preventive actions with Quality,
Manufacturing, Operations, and suppliers
Establish and monitor product performance metrics tied to safety, reliability,
customer satisfaction, and warranty reduction
Support compliance with applicable standards, regulations, certifications, and
internal validation requirements
Customer, Supplier & Cross-Functional Leadership
Act as primary technical representative for elevator-related customer escalations,
field evaluations, validation activities, and performance reviews
Support customer site visits, technical presentations, product demonstrations, and
product performance communications
Work with suppliers to evaluate component performance, quality, manufacturability,
sourcing options, and cost improvement opportunities
Mentor engineers and influence cross-functional decisions through technical
expertise, data-driven analysis, and practical problem solving
Partner with Sales, Service, Operations, Quality, Supply Chain, and Customer
Support to resolve complex technical challenges.

Job Requirements:
Bachelor's degree in Mechanical Engineering or related engineering discipline
required
Minimum 12 years progressive engineering experience in product development,
design, manufacturing, quality, or related technical roles
PE license or ability to gain one within 6 months after starting
Deep experience with electromechanical products; brake systems, safety-critical
components, elevator/vertical transportation, or industrial machinery strongly
preferred
Proven ability to lead product validation, test planning, reliability assessment, field
performance analysis, and lifecycle support
Strong understanding of quality systems, root cause analysis, corrective action,
reliability engineering, testing methodologies, and engineering change management
Ability to translate field data, warranty trends, test results, and customer feedback
into design and process improvements
Experience working directly with customers and suppliers to resolve complex
technical and product performance issues
Ability to develop technical documentation, product performance reports, standards,
specifications, and customer-facing communications
Excellent communication and presentation skills with the ability to explain technical
concepts to technical and non-technical audiences
Demonstrated ability to influence cross-functional teams without direct management
authority

Ideal Candidate Profile:
Recognized by peers as a trusted technical expert and engineering advisor
Combines hands-on problem solving with long-term strategic thinking
Comfortable serving as a customer-facing technical resource in critical discussions
Takes ownership of product performance in the field and drives continuous
improvement
Builds credibility through technical competence, responsiveness, accountability, and
collaboration

Benefits:
At Hyperion Solutions, Inc., we understand that our employees are our most valuable asset. We offer a competitive salary, generous benefits package, opportunities for advancement, and a positive work environment that recognizes initiative and enables personal growth.

Hyperion is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, services, programs, and activities. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment.