Receptionist in Fayetteville, North Carolina at Manna Church

The Receptionist is responsible for serving visitors and guests at Manna Church by greeting, welcoming, and directing them appropriately. Provides general office staff support with a variety of clerical activities and related tasks.

The Manna Church exists to glorify God by equipping His people to change their world. As a Manna Church Staff member you are to assist in this vision by embodying the values and culture of Manna Church, by engaging within the local church, tithing, living a lifestyle consistent with our bylaws, and by modeling SERVE - See and Shape the Future, Engage and Develop Others, Reinvent Continually, Value Results and Relationships, and Embody the Values.

• Return all communications within 24 hours (1 business day)
• Ensure Paylocity is up to date
  • This includes recording your own hours, approving your shifts by the 5th and 20th of each month, and requesting leave in a timely manner.
• Answer and direct incoming phone calls and emails, with politeness, clarity and ability to communicate information and details of calls with the Manna staff quickly and efficiently.
• Greet and assist visitors, walk-ins and appointments.
• Refer Benevolence process to the Dream Center:
  • Handing out Benevolence phone number.
  • Giving them the necessary information to contact the Dream Center/FayCares.
  • Be socially aware in speaking with individuals that are going through a crisis.
• Manna Care Intake:
  • Walk-ins/Call-ins
  • Communicate with the on-call Team to ensure availability and to know where to direct emergent situations.
  • Sending Manna Care Intake forms
    • When requested, send the Manna Care Intake form link to the requestor’s email.
• Manna Church Community Store:
  • Assist with call-ins and questions regarding donations and store hours.
  • Remain up to date with store guidelines.
• Assist Central Administrative Coordinator in Guest Card entry:
  • Enter Guest Cards at the beginning of the week into ROCK-RMS (if not done from weekend)
  • Hispanic First Time Guest Cards, Salvation & Rock RMS Forms
    • Guest Cards - Hispanic Pastor will drop off Guest Cards on Mondays. Enter:
    • Site: Servicio Espanol
    • Service Time: 12:30 PM
    • Once the guest and salvation cards are entered, put them into the Hispanic Pastor’s mailbox.
  • Mail out guest letters by mid-week.
• Assist Central Administrative Coordinator:
  • New Members Letters (after Pastor/Director has approved membership)
  • Baptism Certificates
  • Child Dedication Letters (after dedication)
  • Grief Share Mailouts (You will be tasked through ASANA for the monthly management of the mailouts/letters)
• Keep the coffee bar stocked and clean, including doing monthly inventory of kitchen supplies and purchasing necessary kitchen items for the 3rd floor. (such as: coffee cups, plates, utensils, napkins, creamers, etc.).
• Ensure coffee is fresh throughout the day.
• Check and stock 3rd Floor restroom needs bimonthly.
• Ensure that the plants (if any) in the lobby are regularly watered.
• Lock and unlock the elevator for open and closed hours.
• Assist Small Group Department with:
  • Screen/help small group calls by helping answer questions about small groups,via website or app, or helping bridge the gap between a leader and someone interested in a group.
• Manage Reception Desk Coverage Lunch Calendar with coordination of other Administrative Staff.
• Answer and/or forward info@manna.church emails or any other corporate emails.
• Communicate updated information.
• Receive mail as needed and sign for packages.
• Assist with Data Entry as requested/needed.

Additional Duties

• Additional Duties tasked by Supervisor.

Required Meetings:

• Staff Chapel
• All Staff Meetings
• Staff Mentoring as directed
• Growth Track/Staff
• Monthly Administrative Meeting
• FayCares Serving 1x Quarterly

Supervisor Responsibilities:

• None

Key software requirements:

• Microsoft Office
• Google Mail/Apps/Docs
• Rock RMS
• Paylocity Employee
• Asana
• Allworx Phone
• AXIS Camera Station
• Dropbox

Job Qualifications:

Experience as a receptionist would be a plus, but not required. Will train as needed.

Spiritual Requirements:

• Regular involvement in Manna Church activities and events.
• Signed acknowledgement of Manna Church’s “Statement of Faith”
• Signed acknowledgement to policies and procedures as stated in Manna Church’s employee handbook.
• Living out the spiritual principles outlined in the Employee Handbook; participation in a small group; attending worship services; involvement in outreach; following Christ personally and passionately; sexual purity.