Project Manager in Rochester, New York at Project Resources Group, Inc.

About Project Resources Group (PRG)

As a leading provider of construction management, outside plant damage assessment & recovery, business outsourcing and consulting services, PRG offers services within the cable, telephony, construction and utility industries, including:

• Back Office Processing
• Technical Support
• Network Infrastructure
• Engineering & Design
• Project and Program Management
• Outside Plant Damage Cost Recovery Services

With 20+ offices and 825+ employees nationwide, we deliver industry-leading solutions with speed, accuracy, and expertise.

Project Resources Group (PRG) is seeking an experienced Telecom Project Manager with a strong background in cable/telecommunications construction and outside plant (OSP) operations. The primary responsibility will be to ensure escalations are being handled efficiently.

Responsibilities

• Take full ownership of escalation tickets and maintain regular escalation site and CIN Tickets
• Track project milestones, budgets, and deliverables to ensure successful execution.
• Identify and resolve project challenges while maintaining a strong focus on customer satisfaction.
• Implement and uphold construction department standards, procedures, and best practices.
• Provide consistent updates to clients and leadership regarding project progress and any issues impacting timelines or relationships.
  

Qualifications

• 2+ years of experience in cable/telecommunications construction and project management.
• Previous experience managing escalation tickets
• Proven FTTx project management experience is required.
• Strong leadership skills with experience managing contractors and multi-site construction projects.
• Excellent written and verbal communication skills, with the ability to collaborate effectively across all levels.
• Highly organized, proactive, and adaptable to changing priorities in a fast-paced environment.
• Proficient in Microsoft Excel and other Office applications.
• Valid driver’s license and reliable vehicle (mileage reimbursed at the federal rate).
• Bachelor’s degree in a related field or equivalent relevant experience preferred.
• Prior supervisory or management experience required.
• Willingness to work overtime as needed based on project demands.
  

Compensation & Benefits

We offer competitive annual pay ($80K-$85K/hr based on experience) along with a comprehensive benefits package, including:

• Medical, dental, and vision coverage for employees and dependents
• 401(k) retirement plan, with company match after 1 year
• Short-term disability coverage after 1 year
• Paid time off and holidays

Additional perks such as company-paid life insurance, and other supplemental insurances available