Overnight Security Guard in San Diego, California at Rancho Valencia Resort & Spa

Position Title: Overnight Security Guard

Location: Rancho Santa Fe

Department: Front Office FLSA

Status: Non-exempt

Reports To: Front Office Manager

Revised Date: July 2019

SUMMARY

Overnight Security guard is responsible for providing a safe and secure environment in which guests can relax and/or conduct business. This position establishes, promotes and maintains the Hotel’s security and property protection. The security guard is available from 5pm to 6:30am five days a week. The security guard actively participates in the day-to-day security operations of the property to ensure the safety and security of all guests, employees and property.

ESSENTIAL FUNCTIONS

• Executes all tasks assigned by MOD.
• Attends all scheduled training sessions including safety meetings.
• Display warmth, care and genuine enthusiasm when dealing with guests, employees, lives the Resort culture
• Adheres to the Resort’s code of conduct and grooming & hygiene standards.
• Actively participates line ups and meetings.
• Frequent patrolling of public areas, car parking and heart of house areas to prevent intrusion by unauthorized people or undesirables.
• Understand the operation of all emergency life safety equipment and respond to all emergency situations including accidents that may arise at the resort.
• Monitor security cameras and conduct daily physical hazard inspections.
• Defuse guest disturbances and escort individuals from the property if necessary.
• Conduct investigations, gather evidence, and facilitate interviews with relevant parties.
• Complete required shift reports and maintain confidentiality of all loss prevention documents.
• Participate in and support hotel efforts towards community, sustainability and environmental initiatives.
• Perform other duties as directed, developed or assigned.

QUALIFICATIONS

Required

1. Customer service experience
2. Strong communication skills
3. Guard card, CPR/First Aid, TIPS training, Valid US driver's license with clean record
4. Ability to use Microsoft Suite and keyboard.

Desirable

High school degree or higher education

Previous Security experience in a luxury resort environment

Law enforcement experience

SKILLS

Required

1. Basic computer skills
2. English Language Skills

Desirable

1. A history of thriving in stressful situations
2. A team-first attitude
3. Exercise good judgment and maintain a professional demeanor

TRAVEL REQUIREMENTS

1. None

PHYSICAL DEMANDS

1. Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
2. Constant need to perform the following physical activities: grasping, turning, finger dexterity.
3. Occasional need to stand for long periods of time.
4. Lifting/carrying up to 50 lbs. frequently and 75 lbs. occasionally.
5. Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.
6. Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.

NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.