General Manager in Laguna Hills, California at remotelyhr

About Coffee Dose:

Coffee Dose is a vibrant and rapidly growing coffee brand known for its unique aesthetic, high-quality beverages, and exceptional customer experience. Our Costa Mesa location is our flagship store, serving as a beacon for our brand and a hub for our community. We are looking for an experienced, passionate, and dynamic leader to manage all aspects of this critical location.

Job Summary:

The General Manager for our Flagship location will be the driving force behind its success, responsible for all daily operations, team leadership, and the overall customer experience. This role requires a hands-on leader who can maintain Coffee Dose's high standards of quality, service, and brand integrity, while also driving profitability and fostering a positive and productive work environment.

Key Responsibilities:

Operational Excellence:

• Oversee all day-to-day operations of the flagship store, ensuring seamless service, efficient workflow, and adherence to all company policies and procedures.

• Maintain the highest standards of product quality, presentation, and consistency for all coffee, food, and merchandise offerings.

• Manage inventory, ordering, and vendor relationships to ensure optimal stock levels and minimize waste.

• Ensure compliance with all health, safety, and sanitation regulations.

• Manage equipment maintenance and troubleshoot operational issues promptly.

Team Leadership & Development:

• Recruit, hire, train, and onboard a high-performing team of baristas and shift supervisors.

• Foster a positive, collaborative, and energetic work environment that motivates staff and promotes teamwork.

• Conduct regular performance reviews, provide constructive feedback, and identify opportunities for staff development and growth.

• Create and manage employee schedules to ensure appropriate staffing levels while adhering to labor budgets.

• Address employee relations issues and ensure a fair and respectful workplace.

Customer Experience:

• Champion an exceptional customer experience, ensuring every guest feels welcomed, valued, and satisfied.

• Actively engage with customers, solicit feedback, and resolve any concerns or complaints with professionalism and a solutions-oriented approach.

• Promote Coffee Dose's brand values and create a memorable atmosphere that aligns with our unique identity.

Financial Performance:

• Manage the store's budget, including labor costs, inventory, and operational expenses, to achieve profitability targets.

• Analyze sales data, identify trends, and implement strategies to increase revenue and customer traffic.

• Oversee cash handling procedures, daily deposits, and financial reporting accuracy.

Brand Ambassador:

• Serve as a passionate brand ambassador for Coffee Dose, embodying our values and vision.

• Work with the marketing team on in-store promotions, events, and local community engagement to drive brand awareness and customer loyalty.

Qualifications:

• Proven experience (4+ years) in a management role within a coffee shop, restaurant, or retail food service industry, preferably in a high-volume location.

• Strong understanding of coffee preparation techniques, industry trends, and food safety standards.

• Demonstrated leadership skills with the ability to inspire, motivate, and develop a team.

• Exceptional customer service skills and a genuine passion for creating positive guest experiences.

• Excellent communication (verbal and written), interpersonal, and problem-solving skills.

• Proficiency in managing inventory, scheduling, and POS systems.

• Ability to work a flexible schedule, including early mornings, weekends, and holidays, as required by the business needs.

• Strong organizational skills and attention to detail.

Job Type: Full-time

Pay: $28-30 /hour

Benefits:

• Dental insurance

• Employee discount

• Health insurance

• Paid time off

• Vision insurance

Shift:

• 8 hour shift

Work Location: In person