HR Generalist & Office Manager – Hong Kong in Hong Kong at Coins.ph

This position will be responsible for the day-to-day management of all HR operations and office administration activities in Hong Kong. This includes employee onboarding and offboarding, payroll and benefits administration, employment visa processing, employee relations support, workplace management, vendor coordination, and compliance.

In addition, this role will support recruitment activities for Hong Kong and collaborate with the broader HR team on regional hiring initiatives, employee engagement programs, HR projects, and operational improvements.

The ideal candidate is highly organized, service-oriented, proactive, and comfortable working independently in a fast-paced fintech environment.

• Manage end-to-end employee lifecycle processes, including onboarding, offboarding, employee records management, employment contracts, and HR documentation.
• Act as the primary HR contact for Hong Kong employees and managers on HR-related matters.
• Maintain accurate employee records and HR systems.
• Ensure HR practices comply with Hong Kong employment laws and company policies.
• Support employee relations matters and coordinate with regional HR leadership when necessary.
• Assist with employee engagement initiatives, culture-building activities, and workplace programs.

• Manage monthly payroll administration and coordinate with external payroll vendors to ensure accurate and timely salary payments.
• Administer MPF contributions, employee benefits, insurance programs, leave management, and related HR operations.
• Maintain payroll records and employee data in compliance with Hong Kong regulatory requirements.
• Support annual tax filing processes, employer tax returns, and employee tax documentation.
• Ensure compliance with Hong Kong Employment Ordinance and other relevant employment regulations.
• Partner with Finance and external service providers on payroll, benefits, and employee-related matters.

• Manage employment visa and immigration processes for Hong Kong-based employees.
• Coordinate work visa applications, renewals, extensions, transfers, and cancellations.
• Liaise with employees, hiring managers, immigration consultants, and government authorities throughout the visa process.
• Monitor visa validity and ensure ongoing compliance with immigration requirements.
• Support relocation and onboarding activities for international hires moving to Hong Kong.
• Maintain accurate immigration records and documentation.

• Support recruitment activities for Hong Kong-based positions.
• Coordinate interviews, candidate communications, offer documentation, and onboarding activities.
• Assist recruiters and hiring managers with sourcing and recruitment administration when needed.
• Support regional recruitment projects and hiring initiatives across the organization.
• Ensure a positive and professional candidate experience throughout the hiring process.

• Oversee daily office operations and ensure a professional, efficient, and well-functioning workplace.
• Manage office facilities, supplies, equipment, vendors, service providers, and workplace maintenance.
• Coordinate office access, seating arrangements, visitor management, courier services, and office logistics.
• Liaise with landlords, property management companies, and external vendors.
• Support office budgeting, invoice processing, procurement, and expense tracking.
• Organize employee events, team gatherings, and workplace engagement activities.

• Partner with regional HR, Talent Acquisition, Finance, Legal, and business teams on cross-functional initiatives.
• Support implementation of HR policies, procedures, and operational improvements.
• Assist with HR reporting, workforce data management, audits, and compliance activities.
• Contribute to regional HR projects, employee engagement programs, performance management processes, and organizational initiatives.
• Take ownership of additional HR and operational responsibilities as the Hong Kong office continues to grow.

• 3–8 years of experience in HR Operations, People Operations, HR Generalist, Office Management, or related roles.
• Hands-on experience managing Hong Kong HR operations, including payroll administration, employee benefits, onboarding, offboarding, and employee records management.
• Proven experience handling Hong Kong employment visa and immigration processes.
• Strong understanding of Hong Kong Employment Ordinance, payroll practices, MPF administration, and employment compliance requirements.
• Experience supporting recruitment processes and talent acquisition activities.
• Experience in fintech, electronic payments, digital banking, cryptocurrency, technology, financial services, or other fast-growing industries is strongly preferred.
• Excellent written and spoken English is mandatory, Cantonese and Mandarin are strongly preferred.