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Dispatcher in Pacific, Washington at P3 Services

NewSalary: $27.00 - $30.00/hrJob Function: Professional Services
P3 Services
Pacific, Washington, 98047, United States
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Job Description

SUMMARY: Technician & customer support functions by providing excellent communication in a fast-paced environment with high volume of phone calls. Coordinate and manage the service calls to be efficient & cost-effective for the company.

DUTIES AND RESPONSIBILITIES:

  • Technician & Customer Support
    • Call customers in route to dispatch technicians
    • Assign and dispatch technicians to the customer’s job sites for service, repair, or installation.
    • Monitor schedule to ensure timeliness of appointment arrivals, communicating with customers of any tardiness.
    • Monitor schedule when job is completed to maximize dispatch opportunities.
    • Monitor schedule for utility locates and call in at least 48 hours in advance
    • Assisting technicians onsite with access, pricing thresholds and software issues.
    • Creating purchase orders for technicians as needed.
    • Debrief technicians upon completion of job to ensure all follow up information is received, and all necessary tasks are created.
    • Follow up with all property management work orders, communicating with all necessary parties.
    • Monitor technician and helper timesheets to ensure accuracy, correcting as necessary and printing for their approval weekly
    • Outbound calls to customers for appointment confirmations.
    • Complete various projects as assigned by management.
    • Assist Customer Service team with overflow of inbound calls.
    • Rotation of on call shifts for nights, weekends and holidays. Review after hours duties below.
  • Office Support
  • Greet patrons and sign for deliveries and distribute.
  • Print, copy, scan & fax
  • Ensure kitchen is maintained and restocked as needed.

After Hours Duties Also Include:

  • Dispatching technicians to emergencies.
  • Calling customers to notify them the technician is on the way.
  • Assisting technicians with purchase orders.

QUALIFICATIONS:

  • Minimum of 1 year of dispatch experience.
  • Minimum of 3 years in other office work experience.
  • Excellent verbal and written communication skills.
  • Proficient skills Microsoft Office: Word, Excel, Outlook.
  • Ability to work with all levels of management.
  • Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Commitment to excellence and high standards.

Job Location

Pacific, Washington, 98047, United States

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