Senior Manager, Global QA Operations in Brazil, Indiana at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Global QA Operations based in Brazil.

As a Senior Manager, Global QA Operations, you will play a key leadership role in shaping and strengthening quality assurance delivery across a complex, global operating environment. This position focuses on driving consistency, visibility, and accountability across QA functions while ensuring high standards of delivery across multiple teams, sites, and client portfolios. You will work closely with senior stakeholders across operations, sales, and account management to support client confidence and resolve quality-related challenges. The role blends operational leadership with data-driven decision-making, KPI oversight, and continuous improvement initiatives. You will also contribute to the adoption of AI-enabled quality tools and automation solutions, helping modernize and scale QA capabilities. This is an opportunity to influence global standards, improve processes, and have a direct impact on service quality and client satisfaction.

• Lead and support global QA operations across multiple regions, sites, and client accounts.
• Build and maintain strong relationships with QA Managers, Project Managers, Site Leaders, and operational stakeholders to ensure alignment and execution.
• Drive follow-through on QA actions, escalations, risks, and strategic initiatives across global teams.
• Enhance QA reporting frameworks, KPI tracking, calibration processes, and performance visibility.
• Analyze quality data to identify trends, recurring issues, root causes, and improvement opportunities.
• Support client-facing activities including quality updates, issue resolution, relationship management, and business review preparation.
• Partner with Sales and Account Management teams to provide QA insights that strengthen client confidence and service delivery.
• Support operational transitions, launches, and service expansions with a strong QA perspective.
• Ensure consistency in QA practices while respecting local operational nuances and cultural differences.
• Contribute to AI-driven QA transformation, including automation, reporting tools, and quality technology adoption.
• Promote continuous improvement initiatives that enhance efficiency, scalability, and overall quality performance.

• Extensive experience in QA operations, QA leadership, program management, or similar quality-focused roles.
• Proven ability to manage or influence cross-functional teams across multiple regions, clients, or operational sites.
• Strong stakeholder management skills with the ability to influence without direct authority.
• Experience engaging with senior stakeholders and clients on quality performance, risks, and operational updates.
• Ability to manage escalations and competing priorities in fast-paced, high-pressure environments.
• Strong knowledge of QA methodologies, KPI frameworks, calibration processes, root cause analysis, and continuous improvement practices.
• Ability to translate complex data into actionable insights and business recommendations.
• Familiarity with AI tools, automation platforms, reporting systems, or quality technologies.
• Excellent communication and relationship-building skills across global, cross-functional teams.
• Strong organizational, analytical, and problem-solving capabilities.
• Professional-level English communication skills, both written and verbal.
• Flexibility to work across global time zones, including occasional early or late meetings.

• Remote or hybrid work flexibility.
• Opportunity to shape and influence a global QA function at scale.
• High-impact role with visibility across senior leadership and international teams.
• Exposure to global clients, operations, and cross-functional business units.
• Involvement in AI-driven transformation and automation initiatives.
• Collaborative, international, and fast-paced work environment.
• Career growth and leadership development opportunities.
• Participation in large-scale operational improvement and quality transformation programs.
• Strong autonomy to influence QA processes and global standards.
• Meaningful contribution to improving client experience and service quality.