Front Desk Receptionist in Naples, Florida at PRECISION HEALTHCARE SPECIALISTS LLC

Precision Healthcare Specialists is seeking a friendly, professional, and detail-oriented Front Desk Receptionist to join our Urology team. The Front Desk Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service while managing administrative and scheduling responsibilities in a fast-paced medical office. The ideal candidate will possess strong communication skills, excellent organizational abilities, and a commitment to creating a positive patient experience.

• Greet patients, visitors, and vendors in a courteous and professional manner.
• Check patients in and out for appointments.
• Verify patient demographics, insurance information, and required documentation.
• Answer and direct incoming phone calls promptly and professionally.
• Schedule, reschedule, and confirm patient appointments.
• Collect copays, balances, and other patient payments while maintaining accurate records.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Manage incoming faxes, mail, and electronic communications.
• Obtain referrals and authorizations as required.
• Prepare and maintain patient records within the electronic medical record (EMR) system.
• Coordinate with clinical staff to ensure efficient patient flow.
• Address patient inquiries and resolve concerns in a professional manner.
• Assist with administrative projects and other duties as assigned.

• High school diploma or equivalent.
• Minimum of one (1) year of customer service or front office experience.
• Strong computer skills and proficiency with Microsoft Office applications.
• Excellent verbal and written communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to maintain professionalism and confidentiality.

• Previous medical office or healthcare experience.
• Experience with EMR systems.
• Knowledge of medical terminology.
• Experience in a specialty practice, preferably urology.
• Bilingual (English/Spanish) preferred.

• Ability to sit, stand, and walk for extended periods.
• Frequent use of computers, phones, and office equipment.
• Ability to occasionally lift up to 20 pounds.

At Precision Healthcare Specialists, we are dedicated to delivering exceptional specialty care while fostering a supportive and collaborative work environment. Our team members play a vital role in improving patient experiences and outcomes every day.

Precision Healthcare Specialists is an Equal Opportunity Employer and values diversity in the workplace.