Medical Coordinator - RN II in Middlebury, Connecticut at Waterbury Hospital

Medical Coordinator - RN II

Job Summary:

Provides professional nursing care under supervision to primary and specialty care patients in a private medical office setting.

Duties and Responsibilities:

Patient Care

• Prepare patients for examinations, tests, or treatments, and provide clear explanations of procedures.
• Obtain patients’ histories, take vital signs, and perform EKGs as needed.
• Administer injections, medications, and treatments as required.
• Perform blood draws, complete lab slips, and handle cultures and other specimen collections.
• Update electronic medical records promptly and accurately to ensure proper documentation.
• Triage calls, respond to phone messages, and complete follow-ups when appropriate, or forward to the physician for additional advice. Schedule patient appointments, as necessary.
• Implement physician orders and notify patients of results as directed.
• Assist the doctor with various procedures and ensure a smooth process for both patient and provider.
• Complete drug prior authorizations as required to ensure timely access to prescribed medications.
• Renew medication refills as directed to support continuity of patient care.

Office Operations and Maintenance

• Maintain cleanliness and preparation of examination and procedure rooms.
• Order and maintain supplies and equipment, including sterilization of instruments.
• Serve as the office liaison between staff and providers, addressing requests and escalating unresolved issues to the Practice Manager.
• Oversee daily office operations, ensuring staff adherence to office policies, healthcare regulations, medical laws, and ethics.
• Provide coverage for LPNs or Medical Assistants as necessary to maintain efficient office workflow.
• Train all new LPN and Medical Assistant staff and ensure consistent onboarding processes.
• Assist the Practice Manager with implementing new policies and initiatives, such as Press Ganey and template updates, while maintaining a positive attitude.
• Monitor overall workflow and assess the need for overtime based on staff requirements, communicating adjustments to the Practice Manager.

Professional Development and Quality Improvement

• Stay current on electronic health record policies and procedures.
• Support and participate in quality improvement initiatives.
• Attend required meetings and actively participate in committees and professional development activities.
• Ensure accountability for professional competency, demonstrating critical thinking and knowledge to deliver optimal patient care.

Provider and Staff Support

• Act as the primary contact for providers on-site, addressing concerns and communicating requests to the Practice Manager when necessary.
• Participate in hiring and onboarding new staff, ensuring they are adequately prepared for their roles.
• Aid in developing and revising patient care plans under the direction of an MD or APRN.
• Perform patient-related activities such as medication administration, diagnostic testing, therapeutic treatments, medication renewals, and prior authorizations.

Other Duties

• Document nursing interventions and patient responses to care accurately and communicate this information to the appropriate healthcare team members.
• Conduct follow-up tasks, including post-operative calls, and handle triage phone calls efficiently.
• Perform additional automated functions and other duties as assigned to support the delivery of safe, efficient, and effective patient care.

Knowledge, Abilities:

• Knowledge of the principles and skills needed for practical nursing to provide patient care and treatment.
• Ability to communicate clearly with individuals of all levels and establish and maintain effective working relationships with providers, staff, patients and the public.
• Knowledge of examination, diagnostic and treatment room procedures.
• Knowledge of common safety hazards and precautions to establish a safe work environment.

Minimum Requirements:

Graduation from an accredited School of Nursing.

Valid and unrestricted Connecticut State Registered Nurse License

One year medical office experience, including phlebotomy and EKG.

Environmental Working Conditions:

Exposure to bodily fluids, illness and disease

Physical and Mental Demands:

Requires full range of body motion, including handling and lifting patients; manual dexterity; eye-hand coordination. Involves frequent standing and walking. Requires the ability to work in a busy medical office environment.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.