Medical Assistant in Baton Rouge, Louisiana at EXCELth INCORPORATED

EXCELth Health is seeking a dependable, compassionate, and organized Medical Assistant / Front Office team member to support our Baton Rouge behavioral health services.

This hybrid position combines patient intake and clinical support with front-office and administrative responsibilities. The successful candidate will help create a welcoming, confidential, and efficient environment for patients receiving behavioral health services while supporting providers and maintaining accurate patient records.

Key Responsibilities

Behavioral Health Patient Support

Assist behavioral health providers with patient intake, visit preparation, and coordination of care.

Obtain and document vital signs, weight, and other information when required by established workflows.

Collect and document patient-reported health history, presenting concerns, medications, and allergies in the Electronic Health Record (EHR).

Assist patients with approved behavioral health screening tools, including the PHQ-9, according to training and established procedures.

Recognize and promptly communicate urgent patient concerns to the appropriate licensed clinical staff.

Maintain patient confidentiality and follow applicable privacy and safety requirements.

Front Office and Patient Coordination

Greet patients and provide professional, respectful assistance.

Schedule, confirm, and coordinate patient appointments.

Verify insurance information and assist with patient registration.

Answer incoming calls, respond to routine inquiries, and route clinical questions appropriately.

Coordinate referrals and follow up on appointments as directed.

Support accurate and timely EHR documentation and administrative recordkeeping.

Administrative and Financial Support

Assist with household assessments and other approved patient registration or financial documentation.

Collect and document patient payments if applicable, according to EXCELth procedures.

Perform authorized payment reconciliation or deposit-related tasks, if assigned and permitted under applicable Finance controls.

Maintain an organized, professional, and patient-centered work environment.

Perform other related duties within the employee's training, authorization, and assigned role.

Minimum Qualifications

High school diploma or GED.

At least one year of experience in a clinical, behavioral health, or comparable patient-care environment.

Medical Assistant education, training, or certification meeting EXCELth's verified position requirements.

Experience using an Electronic Health Record or comparable clinical documentation system.

Ability to obtain accurate vital signs and document patient information.

Strong organizational, communication, customer service, and multitasking skills.

Ability to maintain confidentiality and interact respectfully with individuals receiving behavioral health services.

Preferred Qualifications

Previous experience in an outpatient behavioral health setting.

Experience with behavioral health screening tools, including the PHQ-9.

Experience with patient registration, insurance verification, scheduling, and referral coordination.

Current Basic Life Support (BLS) certification, subject to EXCELth 's final position requirements.

Benefits

EXCELth offers employee benefits in accordance with applicable plan documents, eligibility requirements, and organizational policies. Benefit information, including available insurance coverage, retirement benefits, paid leave, and other programs, will be provided during the recruitment and hiring process.

Join EXCELth Health

Help support accessible, compassionate behavioral health services in the Baton Rouge community. We welcome applicants who value teamwork, professionalism, patient dignity, and high-quality service.