SHIFTLEAD @ CRUMBL TYLER in Tyler, Texas at Tyler Cookie Co LLC

Estimated Pay: $14.19–$15.49/hour, including tips

Full-Time & Part-Time Opportunities Available!

Hiring for all shifts! Open availability preferred, but not required.

Crumbl Cookies in Tyler is hiring dependable, motivated, and hands-on Shift Leads who can lead a team, maintain high operational standards, and deliver an exceptional customer experience.

We operate a fast-paced, high-volume bakery where attention to detail, teamwork, urgency, and adaptability are essential. Our menu changes weekly, so strong leadership, communication, organization, and the ability to adjust quickly are critical.

This is an active, hands-on leadership position — not a supervisory role where you simply delegate tasks. Shift Leads are expected to lead from the floor, work alongside their team, solve problems, and take ownership of the success of their assigned shifts.

We're looking for leaders who notice what needs to be done, take initiative, hold team members accountable, and consistently set the example.

Estimated total hourly earnings: $14.19–$15.49/hour, including tips

• Hourly compensation includes base pay plus pooled tips

• Wage increases and advancement opportunities may be available based on performance, experience, and responsibilities

• Tips are pooled and distributed among eligible team members

Important: Advertised hourly earnings include estimated tips and are not guaranteed. Tips fluctuate based on sales volume, customer tipping, hours worked, and other factors. Actual total hourly compensation may vary.

Shift Leadership & Team Management

• Lead assigned shifts and oversee day-to-day bakery operations

• Assign employee stations, tasks, breaks, production priorities, and cleaning responsibilities

• Provide clear instructions and communicate expectations to team members

• Coach, train, and develop employees to improve performance, efficiency, and consistency

• Hold team members accountable for attendance, productivity, quality, cleanliness, and company policies

• Monitor employee performance and communicate concerns or opportunities for improvement to management

• Maintain appropriate staffing and labor efficiency throughout assigned shifts

• Ensure employees remain productive and complete assigned responsibilities

• Handle routine operational challenges and make timely decisions to keep the shift running smoothly

• Communicate shift updates, operational concerns, and important information to management and incoming leadership

Cookie Production & Quality Control

• Work hands-on in all bakery stations, including mixing, balling, baking, decorating, packaging, and customer service

• Read, understand, and accurately execute recipes and weekly menu changes

• Monitor production levels and adjust priorities based on sales volume and product demand

• Ensure cookies meet Crumbl standards for appearance, size, quality, and presentation

• Complete regular quality checks and address issues immediately

• Maintain appropriate product availability while minimizing unnecessary waste

• Ensure proper food handling, ingredient storage, labeling, and sanitation procedures

• Maintain a sense of urgency during busy periods without sacrificing accuracy or quality

Customer Service & Store Operations

• Lead by example in providing friendly, attentive, and professional customer service

• Resolve routine customer concerns and escalate issues when necessary

• Ensure orders are prepared accurately, packaged correctly, and completed on time

• Encourage team members to make appropriate product recommendations and support store sales goals

• Operate the POS system and accurately handle, count, and balance cash drawers

• Follow cash-handling, payment security, and loss-prevention procedures

• Complete opening and closing duties accurately and on time

• Complete assigned shift checklists, production records, cleaning logs, and operational reports

• Review timekeeping records and communicate discrepancies to management when assigned

• Monitor inventory and communicate ingredient or supply shortages promptly

• Maintain a clean, safe, organized, and guest-ready bakery throughout the shift

• Ensure cleaning and sanitation tasks are completed consistently, not just at closing

Leadership & Experience

• Previous leadership, supervisory, or shift-management experience preferred

• Experience in food service, restaurants, retail, hospitality, or another fast-paced environment preferred

• Ability to confidently give direction, delegate responsibilities, and hold employees accountable

• Strong communication, organization, and problem-solving skills

• Experience with cash handling and drawer balancing preferred

• Basic math, computer, and technology skills

• Food Manager certification preferred or willingness to obtain certification as required

Personal Qualifications

• Dependable, punctual, and committed to scheduled shifts

• Strong work ethic, personal accountability, and professional attitude

• Ability to remain calm, productive, and solution-focused under pressure

• Excellent attention to detail and commitment to quality

• Comfortable working with urgency in an environment with little downtime

• Willingness to accept feedback, learn new procedures, and adapt to change

• Ability to work independently while also supporting and developing a team

• Proactive mindset — recognizes problems and takes action without waiting to be told

• Positive, team-oriented approach to leadership

• Ability to enforce company standards consistently and fairly

Scheduling & Availability

• Hiring for morning, daytime, evening, and closing shifts

• Open availability is preferred but not required

• Availability to work Saturdays and holidays is highly desirable

• Flexibility to assist with varying shift needs is preferred

• Must be able to reliably work agreed-upon scheduled shifts

Crumbl is a high-volume, open-kitchen bakery where production and customer service happen in full view of our guests.

This is an active leadership position, and essential job functions may include:

• Standing and walking for most of the shift

• Frequent bending, reaching, lifting, and repetitive hand movements

• Handling ingredients, dough, baking trays, boxes, and supplies

• Safely lifting and moving items weighing up to 50 pounds as required

• Working near commercial ovens, mixers, and other bakery equipment

• Performing repetitive production tasks while maintaining speed, accuracy, and quality

• Cleaning and sanitizing equipment and work areas throughout the shift

Essential functions may be performed with or without reasonable accommodation.

• Flexible scheduling

• Pooled tips

• One free cookie per shift

• Paid training

• Paid time off (PTO) for eligible employees

• 401(k) retirement plan for eligible employees

• Profit-sharing opportunities for eligible employees

• Opportunities for advancement into higher leadership and management positions

• Hands-on leadership development

• Team-oriented work environment

We're not looking for someone who simply wants a leadership title. We're looking for someone who takes ownership of their shift and leads by example.

Our ideal Shift Lead is:

• Dependable: Shows up on time, prepared, and ready to lead

• Accountable: Takes responsibility for shift performance and holds the team to established standards

• Proactive: Notices what needs attention and takes action before problems escalate

• Coachable: Accepts feedback and continuously looks for ways to improve

• Adaptable: Handles weekly menu changes, staffing challenges, and shifting priorities

• Detail-Oriented: Understands that cookie quality, cleanliness, and presentation are non-negotiable

• Team-Focused: Coaches, supports, and works alongside employees

• Results-Driven: Understands the importance of productivity, labor efficiency, customer satisfaction, and operational consistency

If you have a strong work ethic, enjoy developing people, thrive in a changing environment, and take pride in running a clean, organized, high-performing shift, we'd love to meet you!

Crumbl Cookies — Tyler

8982 S Broadway Ave, Suite 110
Tyler, TX 75703
Located in the Cumberland Shopping Center in South Tyler

Store Hours:

Monday–Saturday: 8:00 AM–10:00 PM
Sunday: Closed

Employee schedules may include opening and closing duties outside posted customer hours.

Job Types: Full-time, Part-time
Pay: $14.19–$15.49/hour (estimated, including tips)
Work Location: In person — Tyler, TX

Tyler Cookie Co. LLC d/b/a Crumbl Cookies – Tyler

Apply today and take the next step in your leadership career with Crumbl Tyler!