Patient Service Representative in ROCHESTER, New York at Rochester Regional Health

SUMMARY

As a Patient Service Representative, you are the warm and friendly point of contact for visitors, providers and staff within the department and keep the department running with your exceptional customer service skills.

STATUS: Full Time

LOCATION: Unity Hospital 1555 Long Point Rd. Rochester, NY 14626

DEPARTMENT: Administrative

SCHEDULE: Monday through Friday with every other weekend rotation. 7:00 AM to 3:00 PM, 3:00 PM to 11:00 PM

KEY RESPONSIBILITIES:

• Patient Support. Manage check-in and check-out; work with patient/family and explain relevant unit processes; answer any questions patient/family may have to the best of your ability; round on the patient care unit and provide customer service to each patient when asked for assistance

• Unit Management. Prepare unit with daily staff assignment board, nurse locators and updated patient room boards; assist Clinical Nurse Leader with the coordination of daily patient activities; update patient chart when appropriate; oversee information flow within unit, including telephone, mail, fax and paper reports; maintain and stock supplies on unit

• Medical Record Management. Process physician paper orders or Computerized Physician Order Entry (CPOE) tasks and maintain all electronic and paper medical records

DESIRED ATTRIBUTES:

• Friendly, warm, inviting disposition

• Exceptional communication skills and professional behavior

• Ability to multitask and prioritize commitments

MINIMUM QUALIFICATIONS:

• High School Graduate or GED preferred

• Six months related work experience in a healthcare or general office setting preferred

• Experience with public contact, with good interaction and communications skills.

• Medical terminology and/or prior nursing assistance experience preferred.

Rochester Regional Health System is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $16.75 - $18.91

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.