Sr. Technical Support Engineer in India at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Technical Support Engineer based in India.

Join a customer-focused technical support team where you will help creative professionals overcome complex software challenges and maximize the value of their digital tools. In this role, you will provide advanced troubleshooting, technical guidance, and personalized solutions across professional imaging workflows. You will handle challenging technical cases, collaborate with global teams, and contribute insights that improve products and customer experiences. This opportunity combines deep technical problem-solving with customer advocacy in a fast-paced, innovative environment. If you enjoy diagnosing complex issues, supporting users, and turning technical expertise into meaningful customer outcomes, this role offers an impactful career opportunity.

• Provide expert technical support through chat, phone, and online channels for digital imaging software products, helping customers resolve complex technical issues efficiently.
• Own customer interactions from initial diagnosis through resolution, ensuring strong first-contact resolution whenever possible and providing complete context when escalation is required.
• Perform advanced troubleshooting for issues involving application performance, GPU and display rendering, color management, synchronization, file corruption, plugins, and operating system compatibility across Windows and macOS environments.
• Investigate escalated technical cases, conduct research, validate solutions, and collaborate with specialized teams on complex product-related issues.
• Analyze and reproduce customer-reported bugs, document findings clearly, and provide detailed information to support product improvements.
• Assist with testing new product features and enhancements before release to ensure quality and reliability.
• Identify recurring customer challenges, technical trends, and major issues, sharing insights with relevant product and operations stakeholders.
• Advocate for customer needs by collaborating with internal teams and ensuring customer feedback influences improvements.
• Support subscription-related conversations, plan changes, and retention opportunities by recommending solutions that genuinely improve customer workflows and experiences.
• Maintain a consultative approach when identifying relevant product opportunities while prioritizing customer value and trust.

• Degree-level technical education or equivalent practical experience in a technology-related field.
• Minimum 1–2 years of experience in technical support, customer support, or a similar L2/T2 support environment.
• Strong technical knowledge of digital imaging workflows, software applications, operating systems, and related technologies.
• Ability to diagnose complex technical problems through structured troubleshooting and analytical thinking.
• Excellent verbal and written communication skills with the ability to explain technical concepts clearly to customers and colleagues.
• Strong customer advocacy mindset with the ability to understand user needs and deliver effective solutions.
• Ability to remain calm under pressure, manage multiple priorities, and work independently in a fast-paced environment.
• Strong organizational skills with the ability to manage diverse case volumes while maintaining quality standards.
• Commercial awareness and the ability to identify appropriate product recommendations when they provide genuine customer value.
• Willingness and flexibility to work rotational schedules supporting 24/7 customer coverage.

• Fully remote work opportunity based in India.
• Opportunity to support globally recognized creative technology solutions and a diverse customer community.
• Exposure to advanced troubleshooting, product development processes, and enterprise-level support operations.
• Collaborative environment with global technical teams and cross-functional partners.
• Opportunities for professional growth through continuous learning and technical skill development.
• Ability to contribute customer insights that influence future product improvements.
• Dynamic role combining technical expertise, customer interaction, and problem-solving.