Service Center Coordinator in Hillsboro, Oregon at Hillsboro Aviation
Job Function: Admin/Clerical/Secretarial
Hillsboro Aviation
Hillsboro, Oregon, 97124-6397, United States
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Job Description
About Hillsboro AviationFounded in 1980, Hillsboro Aviation offers complete helicopter and airplane services comprised of five divisions: contract & charter, aircraft sales & management, service center, FBO, and parts sales. Serving domestic and international markets in the government, commercial, and private sectors, we proudly employ over 80 talented individuals and operate 9 turbine aircraft out of our award-winning headquarters at the Portland-Hillsboro Airport (KHIO).
Our MissionWe believe in redefining the aviation experience. It’s about the extraordinary moments. It’s about empowering our team, our customers, and the community to make their mark. It’s about embodying a relationship-first philosophy. It’s about seizing opportunities to listen, learn, and make a positive impact. It’s about integrity and doing the right thing.
Our VisionWe believe in the power of a personal approach. We passionately purvey the notion of flight, a dream demanding creativity, persistence, resilience, and intent. We strive to foster a legacy of innovative thought, leadership, mentorship, service, and sustainability. We are dedicated to providing opportunity and growth for our team, our customers, and our community by providing extraordinary and memorable experiences in the air and on the ground.
The Position
Classification:
Non-Exempt
Reports to:
Service Center Manager
Date of Creation:
June 9, 2022
JOB DESCRIPTION (Summary/Objective)The Service Center Coordinator will support the service center team by providing administrative support to department managers. This role will assist in researching and preparing quotes, work packages, and invoices for both, maintenance, and avionics departments. Other aspects of this role will include customer communications, assisting with SOP development, Quality Management System compliance, maintaining CRM databases, and developing email marketing campaigns. In short, the Service Center Coordinator will act as the glue between the maintenance, avionics, parts, FBO, and sales divisions.
ESSENTIAL FUNCTIONSReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPETENCIES
Our MissionWe believe in redefining the aviation experience. It’s about the extraordinary moments. It’s about empowering our team, our customers, and the community to make their mark. It’s about embodying a relationship-first philosophy. It’s about seizing opportunities to listen, learn, and make a positive impact. It’s about integrity and doing the right thing.
Our VisionWe believe in the power of a personal approach. We passionately purvey the notion of flight, a dream demanding creativity, persistence, resilience, and intent. We strive to foster a legacy of innovative thought, leadership, mentorship, service, and sustainability. We are dedicated to providing opportunity and growth for our team, our customers, and our community by providing extraordinary and memorable experiences in the air and on the ground.
The Position
Classification:
Non-Exempt
Reports to:
Service Center Manager
Date of Creation:
June 9, 2022
JOB DESCRIPTION (Summary/Objective)The Service Center Coordinator will support the service center team by providing administrative support to department managers. This role will assist in researching and preparing quotes, work packages, and invoices for both, maintenance, and avionics departments. Other aspects of this role will include customer communications, assisting with SOP development, Quality Management System compliance, maintaining CRM databases, and developing email marketing campaigns. In short, the Service Center Coordinator will act as the glue between the maintenance, avionics, parts, FBO, and sales divisions.
ESSENTIAL FUNCTIONSReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Support the service center and avionics managers allowing them to increase their billable timeAssist in preparing work packages, quotes, and invoicesAssist in researching ADs, SBs, and maintenance logs for scheduled aircraftAssist in ensuring parts are ordered and received in a timely mannerAssist in processing warranty claimsAssist in updating agenda items for senior team meetingsAssist in interfacing with accounting to ensure billings, deposits, etc. are handled accuratelyHelp improve the organization and efficiency of the Service Center, Parts, and FBOAssist in maximizing Hubspot’s functionality
COMPETENCIES
- Communication Across Teams.Research and Reporting.Collaboration.Time Management.Professional Integrity.Competency with Microsoft Office, including Word, Excel, and Outlook.
SUPERVISORY RESPONSIBILITYThis position has no direct supervisory responsibilities.
WORK ENVIRONMENTThis job operates in an office and shop environment. This role routinely uses standard office equipment such as computers, photocopiers, and multi-line phones.
PHYSICAL DEMANDS
- While performing the duties of this job, the employee is regularly required to talk or hear.This would require the ability to lift up to 50lbs frequently.There will be periods of sitting at a desk and frequent lifting, carrying, bending, and reaching.
POSITION TYPE/EXPECTED HOURS OF WORKThis is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Other weekdays and evening work may be required as job duties demand.
TRAVELLittle to no travel is expected for this position.
QUALIFICATIONS/LICENSE
- Must possess an unrestricted driver’s license
REQUIRED EDUCATION and EXPERIENCE
- Associate degree or equivalent experienceExperience writing quotesExperience in a retail shop environment
REQUIRED SKILLS and ABILITIES:
- Excellent verbal and written communication.Excellent organization, attention to detail, and time management skills.Self-starter
PREFERRED EDUCATION and EXPERIENCE
- Experience in the aviation industryExperience with Quantum/Component Control software
AAP/EEO STATEMENTHillsboro Aviation’s growth and sustainability is rooted in its commitment to attracting a diverse set of talent from around the world. To that end, we encourage qualified individuals from all walks of life to apply. We are an equal opportunity employer (EEO) and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
OTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
This job will remain open until filled. Please do not call regarding the status of your application.
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Job Location
Hillsboro, Oregon, 97124-6397, United States
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