Branch Banker II in Boonsboro, Maryland at Middletown Valley Bank

General Summary

The Branch Banker (BB) II is experienced in customer service and branch operations. Branch Bankers are responsible for accurately and efficiently processing customer transactions over the counter, through the drive-thru, and over the phone while recognizing and educating customers on the products and services that are offered. The BB II processes deposits and withdrawals, checks, official and counter checks, processes consumer credit card applications, fields general account inquiries, in addition to conducting general maintenance for customers. Branch Bankers will also participate in daily balancing operations, which includes branch ATM, and branch vault, and the verification of coin machines and bags, night deposits, and deposits via mail. All duties must be handled professionally and courteously as is consistent with the service excellence expected from Middletown Valley Bank employees.

Primary Duties and Responsibilities

• Process customer transactions and requests accurately and efficiently, including transactions for coin machines and coin bags, night deposits, and deposits via mail.
• Provides account services to customers including transactions such as deposits and loan payments, cashing checks, completing withdrawals, and completing account updates and maintenance.
• Cross-promote bank products and services by answering inquiries, addressing customer needs, informing customers of available products, services, and available promotions, in addition to referring customers to the respective Relationship Banker(s), Branch Manager, and/or branch business partner.
• Assist with customer referrals and/or basic customer procedural questions.
• Assist with the completion of the daily balancing operations including cash drawers, branch vault cash, and branch ATM.
• Monitor and record branch assets in accordance with MVB’s policies and government standards and regulations.
• Process customer requests, including check orders, consumer credit card applications, gift card sales, instant issue debit card requests, and foreign currency exchange.
• Provide Online Banking Support to customers.
• Assist and process DocuSign eSignature requests.
• Assist with the completion of the daily balancing operations including cash drawers, branch vault cash, and branch ATM.
• Build relationships with customers through phone conversations.
• Maintain customer confidence and protect bank operations by keeping information confidential.
• Represent the bank professionally and courteously, consistent with the excellent customer service standards of Middletown Valley Bank.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
• Support and participate in community activities and initiatives.
• Other duties necessary to meet business objectives.

Knowledge, Skills, and Abilities

• Requires a high school diploma or equivalent, as well as 1+ years of related customer service and banking experience.
• Previous customer service, sales, or cash handling experience required.
• Basic knowledge of retail banking products and the ability to cross-sell financial products.
• Adaptable in an ever-changing technological and regulatory environment.
• Effective communication skills with both internal and external customers.
• Ability to logically prioritize tasks while operating in a team environment.
• Flexibility in schedule sufficient to work days, evenings, or Saturdays.
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with Middletown Valley Bank’s Code of Ethics and values.

Work Environment

• While performing the duties of this job, the employee is regularly required to stand, walk, see, use hands to type, carry, handle, and feel objects, reach with hands and arms, talk, and hear. The employee must occasionally lift and/or move up to 50 pounds or more.
• The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Full-Time Benefits

• Health, Dental, and Vision Insurance
• Life Insurance
• Short Term & Long-Term Disability
• 401k Savings Plan
• Paid Holidays
• Parental Leave
• Paid Time Off
• Professional Development
• Employee Assistance Program