Emergency Communications Operator in Fort Wayne, Indiana at Three Rivers Ambulance Authority

Department: Communications

Reports To: Communications Manager

Summary: 

This position is responsible for receiving and processing requests for ambulance service via telephone and radio utilizing Medical Priority Dispatch and maintaining the System Status Plan. 

 

Major Duties and Responsibilities: 

Consistently receives emergency calls and enters them into the CAD system within 60 seconds, 90% of the time. Consistently achieves alert times within 30 seconds of call received time, 90% of the time. Consistently receives emergency calls and enters them into the CAD system within 60 seconds, 90% of the time. Demonstrates a working knowledge of all communications equipment to ensure intelligent reporting of equipment failures. Demonstrates the ability to apply the System Status Plan to daily operations. Demonstrates ability to maintain quality improvement program goals. Demonstrates the ability to modify the System Status Plan as needed for efficient operations. Demonstrates the ability to communicate professionally with residents, public officials, governmental entities and political leaders when necessary. Ability to direct resources during major/mass casualty incidents. Minimum Qualifications: 

High School diploma or General Education Degree (GED) TRAA EMD Certification obtained within 6 months of EMD hire date Obtain IAED EMD Certification within 1 months of EMD hire date Good Computer skills and ability to multi-task In the interest of public safety, the ability to speak in an unencumbered manner is a Bona Fide Occupational Qualification (BFOQ) for this position