Clinic Receptionist in Boone, North Carolina at Appalachian Regional Healthcare System

Medical Oncology Clinic Receptionist

Location: Boone, North Carolina | Full-Time
Department: Seby B. Jones Regional Cancer Center – Medical Oncology
Compensation: Starting at $16.45/hour based on education, experience, certification, and internal equity
Status: Non-Exempt

Why You’ll Love Working Here

As an Oncology Clinic Receptionist at UNC Health Appalachian, you play an essential role in creating a compassionate and welcoming experience for patients receiving cancer care. As the first point of contact for patients, families, and visitors, you'll help ensure every interaction is professional, supportive, and centered on exceptional patient service.

Working at the Seby B. Jones Regional Cancer Center means becoming part of a collaborative team dedicated to providing high-quality, patient-centered oncology care in the heart of the Blue Ridge Mountains.

Benefits include:

• Comprehensive medical, dental, and vision insurance

• Health Savings Account (HSA) participation

• Supplemental insurance offerings (life, disability, accident, hospital indemnity, critical illness, legal, identity theft, etc.)

• Tuition reimbursement, student loan refinancing, and college savings programs

• 403(b) retirement plan with employer match

Lifestyle perks:

• Boone offers hiking, biking, kayaking, skiing, breweries, dining, arts, and outdoor recreation

• Access to top-rated public schools and Appalachian State University

• Nationally recognized as one of the best small towns to live, work, and explore

Benefits begin the first of the month following 60 days of employment from new-hire orientation.

What You'll Do as a Medical Oncology Clinic Receptionist

• Greet patients, families, visitors, and healthcare professionals with warmth, professionalism, and compassion

• Answer incoming phone calls, provide general information, and direct calls to the appropriate department or team member

• Schedule patient appointments while maintaining accuracy and efficiency within the scheduling system

• Verify and update patient demographic and insurance information

• Assist patients with check-in and check-out processes

• Provide information regarding clinic services, appointments, and general inquiries

• Direct patients to appropriate waiting areas and offer assistance as needed

• Maintain accurate patient records while ensuring HIPAA compliance and confidentiality

• Perform administrative duties including data entry, filing, document management, and coordination of paperwork

• Communicate effectively with providers, nurses, and clinical staff to support efficient clinic operations

• Relay messages and important information promptly and accurately

• Serve as a patient advocate by addressing questions and concerns with empathy, professionalism, and excellent customer service

• Support a welcoming, organized, and efficient front office environment that reflects UNC Health Appalachian's mission, vision, and values

Qualifications

Education

• High School Diploma or GED preferred, but not required

Experience

• One (1) year of experience in a medical office or clinic setting preferred

Knowledge, Skills, & Abilities

• Knowledge of medical terminology and medical office procedures

• Strong communication, customer service, and interpersonal skills

• Knowledge of HIPAA and patient privacy regulations

• Proficiency with computers, scheduling systems, and office applications

• Excellent organizational, attention-to-detail, and time-management skills

• Ability to multitask, adapt to changing priorities, and work effectively in a fast-paced healthcare environment

Physical Demands

• Prolonged sitting while performing front desk and computer-based work

• Occasional standing to assist patients and visitors at the reception area

• Minimal lifting of files, office supplies, or equipment

• Frequent keyboard use and computer screen time

• Adequate vision to read documents, patient information, and electronic medical records

Working Conditions

• Indoor, climate-controlled outpatient oncology clinic environment

• Frequent interaction with patients, families, providers, and healthcare staff

• Moderate noise level typical of a busy healthcare setting

• Primarily weekday schedule, with occasional evenings, weekends, or holidays based on clinic operational needs

• Adherence to organizational policies, safety protocols, infection prevention standards, and patient confidentiality requirements