Manager, Residential Sales & Closings in Markham, Ontario at JD Development Group

The OpportunityWe are looking for a Manager, Residential Sales & Closings, to lead the residential sales and customer experience function on one of our active condominium projects, from pre-occupancy through final closing and into the launch of the next phase. This is a senior, cross-functional role with end-to-end ownership of how a project lands in the market and how homeowners experience us.
You will be the single accountable lead for the project — directing the sales, marketing, customer care, and homeowner experience teams; coordinating with our internal legal and finance functions; and managing external counsel, brokers, and trades to deliver a smooth, well-run closing cycle. You will be the calm presence the team and the homeowners rely on.
This is a role with real authority, real scope, and real visibility to senior leadership. The right person will have meaningful runway across multiple projects in our pipeline.What You'll DoLead the Project

• Own the project's sales, marketing, and customer experience strategy from pre-occupancy through final closing and the launch of the next phase
• Set and maintain the project master schedule across all closings, including milestone tracking against statutory, lender, and warranty timelines
• Make and document day-to-day decisions across functions, escalating only matters requiring senior leadership input
• Maintain a current project dashboard for senior management — units closed, units pending, deficiencies open and resolved, sales velocity, and risks flagged

Drive Sales, Marketing, and Brokerage

• Direct remaining inventory absorption — pricing strategy, broker programs, incentives, and sales of parking and lockers
• Oversee marketing execution: broker coordination, referral programs, digital marketing, brand work, and next-phase launch positioning
• Manage external brokerage relationships, commission programs, and broker package preparation
• Lead next-phase launch readiness in parallel: pricing strategy, marketing collateral, broker outreach, and launch event planning

Manage Sales Administration and Contracts

• Oversee processing and administration of agreements of purchase and sale (APS), amendments, assignments, and related documentation
• Ensure accuracy and completeness of all sales documentation, with signed agreements reflecting approved terms, pricing, and incentives
• Manage decor and upgrade documentation, change orders, and their tie-in to closing adjustments
• Maintain the integrity of sales and purchaser data in the CRM and sales systems

Run the Closing Cycle

• Manage interim occupancy and final closings from firm sale through completion, across all units in the project
• Forecast closing volumes; build and maintain closing schedules; proactively manage timelines and risk
• Coordinate statements of adjustments and ensure adjustments (taxes, common expenses, occupancy fees, levies) are accurate
• Serve as the primary internal coordinator with in-house counsel, external legal, purchasers' lawyers, and lenders to drive closings to completion

Deliver the Homeowner Experience

• Own the homeowner relationship from pre-closing communications through occupancy and the post-occupancy warranty period
• Set the bar that no homeowner inquiry goes unanswered, and operationalize that standard through the Customer Care team
• Coordinate Tarion-related communications and submissions in partnership with the legal team
• Protect the brand through the closing cycle — homeowners closing on one phase are the primary referral source for the next

Oversee Deposits, Trust Funds, and Financial Coordination

• Oversee administration and tracking of purchaser deposits and trust funds, reconciling with the finance team
• Support cash-flow forecasting by reporting on expected closing proceeds and timing
• Ensure compliance with deposit protection and trust handling requirements
• Coordinate with the controller and project accountant on closing accounting — interim occupancy fees, statements of adjustments, PADs, deposit releases, parking and locker revenue, and broker commissions

Ensure Compliance

• Ensure sales and closing practices comply with the Condominium Act, 1998, the New Home Construction Licensing Act, and Tarion/HCRA requirements
• Oversee Tarion enrolments, warranty documentation, and HCRA-related obligations on the sales and closing side
• Maintain audit-ready files and support internal and external audits

Lead the Team

• Lead, coach, and develop the sales, marketing, and customer care team; set priorities and manage workload across the project
• Establish, document, and continuously improve sales-to-closing processes, templates, and controls
• Report regularly to leadership on sales status, closing pipeline, risks, and key metrics

What We're Looking ForRequired Experience

• 5+ years' experience in new-home and/or condominium sales administration and closings, including 5+ years in a supervisory or management capacity
• Direct experience leading new home or condominium closings, including APS administration, interim occupancy, statements of adjustments, final closings, and post-closing deficiency management
• Experience managing cross-functional teams including sales, marketing, customer care, legal coordination, and finance interface
• Strong working knowledge of the Condominium Act, 1998, the New Home Construction Licensing Act, the Tarion warranty program, and HCRA framework
• Experience coordinating with legal counsel, lenders, and finance through high-volume closings
• Proficiency with CRM and sales administration software, conveyancing and closing tools, and Microsoft Office (advanced Excel an asset)
• Post-secondary education in business, real estate, paralegal or law clerk studies, or a related field (or equivalent experience)

Skills and Attributes

• Strong project management — able to manage multiple workstreams and stakeholders simultaneously without losing the strategic view
• Exceptional organization, attention to detail, and accuracy with contracts, numbers, and trust funds
• Excellent written and verbal communication — comfortable with homeowners under stress, brokers, lenders, lawyers, and senior management
• Comfort with both detail-level execution and senior-level strategy
• Sound judgment, discretion, and a process-improvement mindset
• Takes ownership instinctively — figures things out and moves them forward rather than escalating
• Calm under pressure when timelines compress

Nice to Have

• Prior experience on a project with parallel phases (closing one phase while launching another)
• Builder-side or construction management familiarity sufficient to coordinate deficiency resolution
• Established relationships with GTA real estate brokerages, mortgage lenders, and new home legal counsel
• Real estate license (Ontario) or relevant project management credentials

Working Conditions & Compensation

• Hours: 8 hours workday
• Work arrangement: Onsite
• Compensation: $110-125K
• Bonus: 10% Based on deliverables