Restaurant Server Assistant/Food Runner in San Diego, California at Rancho Valencia Resort & Spa

SUMMARY

Assist restaurant servers in providing quality food and beverage service to guests, according to hotel specifications, courteously and efficiently. Maintain cleanliness of tables, service areas and equipment. Stock all wares and equipment needed for service.

ESSENTIAL FUNCTIONS

• Anticipate guests’ needs, responds promptly and acknowledges all guests.
• Maintains complete knowledge of table/seat/station numbers, room capacity, and proper table set-up.
• Removes and transports soiled wares from tables to the dishwashing area as assigned. Separate soiled wares and food according to procedures.
• Deliver food from kitchen to dining room. Artfully describe food items and execute tableside food preparations as necessary.
• Assist as necessary with removal and transportation of soiled wares from table to dishwashing area. Separate soiled wares and food according to procedures.
• Organize and expedite restaurant staff in the transportation of food from kitchen to dining room.
• Setup and maintenance of food garnish and equipment as assigned by culinary staff.
• Monitor and maintain cleanliness, sanitation, and organization of all service areas in accordance with departmental procedures.
• Work quickly and safely at all times.
• Maintain and comply with all departmental policies/service procedures.
• Maintain positive guest relations at all times.
• Be familiar with hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Actively participates in Safety Programs and abides by all injury reporting and safety behavior requirements.
• Participates in and supports hotel efforts towards community service, sustainability and environmental initiatives.
• Perform other duties as directed, developed or assigned.

QUALIFICATIONS

Required

• 6 months current experience as a busperson.
• Valid San Diego County Food Handlers Card
• Ability to communicate in English with vendors, guests, and staff to their understanding.

Desirable

• High school graduate or GED-equivalent.
• Certification in CPR.
• Prior training in guest relations.

SKILLS

Required

• Ability to anticipate and understand guests’ needs.
• Ability to move quickly and safely through workspace.
• Ability to focus attention on service details.
• Ability to follow directions thoroughly.
• Ability to work cohesively with co-workers as part of a team.

PHYSICAL DEMANDS

• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
• Constant need to perform the following physical activities: grasping, turning, finger dexterity.
• Occasional need to stand for long periods of time.
• Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.
• Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.
• Hearing requirements: constant need to speak on the telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.