Collision General Manager in West Valley City, Utah at Quality Collision Group LLC

Why Join Cascade Collision, a Quality Collision Group brand?
• Top-5% Benefits Plan in America: Our team is our heartbeat. We invest in benefits that support your health, financial well-being, and future.
• Earning Potential: Competitive compensation with six-figure earning potential in select roles.
• Career Growth: Ongoing training, certifications, and advancement opportunities to support your professional development.
• Supportive Team Culture: Work with a team that values integrity, customer-focused service, and continuous improvement.

Job Summary
The Collision General Manager leads the overall performance of the repair center, including production, financial results, teammate development, customer experience, and administrative operations. This role is accountable for safe, high-quality, and profitable repairs that meet company processes, insurance partner expectations, OEM requirements, and industry standards. The General Manager develops talent, monitors key performance indicators, and drives operational efficiency, accountability, and continuous improvement across the location.

Responsibilities / Essential Functions
• Meet or exceed location sales, gross profit, customer satisfaction, and other key performance goals.
• Oversee front- and back-of-shop operations from vehicle intake through final delivery, ensuring efficient workflow and quality repairs.
• Partner with production leadership to manage scheduling, work in process (WIP), repair priorities, cycle time, and delivery commitments.
• Monitor repair quality, estimating accuracy, supplements, documentation, and compliance with insurance partner and OEM requirements.
• Review financial and operational performance, including revenue, gross profit, labor efficiency, accounts receivable, and other shop KPIs.
• Oversee administrative operations, including repair order accuracy, billing, payment collection, parts reconciliation, and month-end processes.
• Recruit, train, coach, develop, and retain teammates while fostering a positive, accountable, and performance-driven culture.
• Manage staffing, scheduling, performance evaluations, employee development, and training requirements, including I-CAR certifications.
• Maintain high customer satisfaction by ensuring timely communication, resolving escalated concerns, and overseeing the overall customer experience.
• Support teammates with estimating, customer service, and operational responsibilities as needed to maintain workflow and address staffing or production challenges.
• Conduct regular team meetings, review performance results, and implement improvements to achieve company standards and location goals.

Qualifications
• Minimum 3 years of experience in collision repair management or leadership required.
• Strong knowledge of collision repair operations, insurance carrier procedures, DRP requirements, estimating, and repair processes.
• Demonstrated understanding of financial performance, gross profit, cycle time, labor efficiency, and shop KPIs.
• Proficient with CCC ONE or comparable collision estimating and management software.
• Experience leading teams, managing performance, and developing employees.
• Strong communication, decision-making, problem-solving, and organizational skills.
• Ability to manage both customer-facing and production operations in a fast-paced repair environment.
• Valid driver's license required.

Benefits
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Holidays and PTO
• 401(k) with employer match
• Paid Training