Lodgekeeper - Postcard Cabin Shenandoah North - Basye, VA in Basye, Virginia at Hotel Equities

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Lodgekeeper for the Postcard Cabin Shenandoah North in Basye, VA

Job Purpose:

The Lodgekeeper’s responsibilities include cleaning and folding linens and other textile articles. You should also be able to communicate with guests via phone and messages.

To be successful as a Lodgekeeper, you should demonstrate excellent organizational and interpersonal skills.

Lodgekeeper Responsibilities:

• Sorting, washing, drying, and folding linens and other textile items.
• Removing stains from items using the appropriate procedures
• Keeping an updated inventory of laundry detergents.
• Prepare for the following day’s shift by packing linen bags, preparing welcome materials, re-stocking cleaning kits, and performing maintenance on cleaning equipment
• Tracking maintenance and repairs on laundering equipment.
• Ensuring that the facility remains clean at all times.
• Anticipating and responding to customers' queries, requests, and concerns.
• Perform some front desk tasks such as answering phones and messages and checking in guests.

Lodgekeeper Requirements:

• High school diploma or equivalent is advantageous.
• Prior experience in a similar role is preferable.
• Familiarity with cleaning detergents and laundering equipment.
• Ability to stand for long periods.
• Capacity to lift up to 20 pounds unaided.
• Basic arithmetic skills.
• Outstanding organizational and time management skills.
• Excellent analytical and problem-solving skills.
• Personable disposition with a knack for customer service.
• Available to work shifts and on weekends.
• Comfortable and confident working independently
• Intermediate computer skills preferred

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program