Part-Time Housing Intake in Philadelphia, Pennsylvania at Nueva Esperanza

The Part-Time Housing Intake serves as the first point of contact for individuals seeking housing counseling services. Responsible for conducting initial client intake, determining eligibility, scheduling appointments, collecting required documentation, maintaining accurate client records, and providing excellent customer service while ensuring compliance with various grantors.

The Housing Intake does not provide housing counseling or financial advice but supports certified Housing Counselors by ensuring clients are properly screened and prepared for counseling services.

Duties and Responsibilities:

•Overall administrative responsibility for client intake, application competition, and entry of client information into applicable databases

•Schedule client appointments

•Gather and mail photocopies and documentation to/from clients and counselors.

•Prompt maintenance of client’s electronic data through online client data management systems and assistance with preparing reports.

•Asist Counselor on the weekly First Time Buyer workshops.

•Attending various housing meetings, fairs, and training, local and/or regional travel is required;

•Performs other related duties as assigned.

Knowledge, Skills, and Abilities:

•Bilingual English/Spanish required.

•High school diploma required

•Minimum one year of customer service or administrative experience.

•Experience working with diverse populations.

•Strong organizational skills.

•Excellent verbal and written communication skills.

•Proficiency in Microsoft Office (Word, Excel, Outlook).

•Ability to manage multiple priorities.