Energy Compliance Specialist in Walkerton, Ontario at Midwest co-operative services

Midwest Co-op is currently accepting resumes for the position of Energy Compliance Specialist. Under direction of the Energy Operations Manager and the Energy Service Coordinator, the Energy Compliance Specialist is responsible for ensuring that all incoming customer inquiries are handled in a professional manner and on a timely basis. The incumbent is also responsible for maintaining excellent customer relations, including procedures to effectively handle customer queries, complaints, requests for information, service-related matters, and the overall positive customer experience.

SUPERVISION AND LEADERSHIP

No responsibilities.

ESSENTIAL JOB FUNCTIONS

• Ensures that all customer inquiries are handled by following customer handling protocol, in a timely fashion and to the satisfaction of both the customer and the Co-op by maintaining proper follow-up procedures.
• Acts as a liaison between the customer and the appropriate field personnel (including contractors), to satisfy customer queries, complaints and requests for information.
• May schedule service appointments for customers using the service scheduler and/or by communicating with the Service Coordinator.
• Responsible for receiving, invoicing and balancing of service-related parts and invoicing.
• Accountable for all customer, tank, and asset files including additions and changes. This involves any pricing agreements, asset transfers, and inputting and monitoring of regulatory information.
• Responsible for maintaining the tank rental listing in ESYS, including monthly invoicing.
• Uses ELA and Work Orders to maintain and report monthly gain/loss.
• Performs degree day update daily.
• Places customers on hold in ESYS as directed by the Credit Department.
• May be responsible for inputting petroleum and propane costs on a daily basis, changing petroleum retail costs on a daily basis if required.
• Contacts customers with regard to billing, installation, service, tank usage or any other related customer service needs and inquiries.
• Takes orders and diligently enter them into ESYS.
• Responsible for all final fills. This includes responds to telephone calls from lawyer’s offices and customers for direction when properties are sold. Records forwarding address for existing customer and records at least the name of the new owners. If credit an issue, requests that lawyers pay for the final fill and past due amounts from the proceeds of the sale. Makes certain all pertinent information gets to the lawyer’s office for payment. Forwards all information to the Credit Department. Maintains property sale listing and coordinate with Sales Department on retention of customer location.
• Maintains and arranges completion of all Regulations including ELA, OPA, 213, 217, visual tank inspection, and relief valve inspection.
• Understands and follows all Corporate, Legislative and Health & Safety and Environmental policies and procedures.

OTHER JOB FUNCTIONS

• Follow the Occupational Health and Safety Act (OHSA) regulations for employees: use or wear any equipment, protective devices or clothing required by the employer; report any known workplace hazard to the employer or supervisor; report any known contravention of the Act or regulations to the employer or supervisor; not use or operate any equipment or work in a way that may endanger any worker.
• Participate in MCS training which includes, but not limited to, the mandatory Ministry of Labour course, MCS Health & Safety Standards and Policies, and Accessibility Policies (AODA).
• Performs other duties as assigned.

REQUIREMENTS

• Ideally possesses 1-3 years customer service experience.
• Strong organizational skills and attention to detail.
• Sound word processing skills.
• Effective inter-personal communications skills.
• Ability to multi-task and maintain a positive, professional manner under all conditions.

WORKING CONDITIONS

• Operates mostly within a normal, environmentally controlled office environment.
• Sitting for long periods at a terminal or computer.

WHY WORK FOR US

Midwest Co-op believes that taking care of our employees is essential to our business. We are proud to offer our team competitive compensation and benefits programs including:

• Yearly uniform and boot allowance
• Employee discount
• Educational assistance program
• Employee Referral Program
• Company Matched Pension Plan
• Benefits Package (Life, AD&D, LTD, Extended Healthcare & Dental)
• Profit Sharing
• Vacation & Sick time

For confidential consideration, qualified candidates are invited to submit their resume and cover letter by end of day on Friday July 31, 2026. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

We are committed to providing accommodation for persons with disabilities. Accommodation will be provided as part of our hiring process. If accommodation is required, all applicants are requested to make their needs known in advance.

We use AI-enabled tools to sort applications based on job-related criteria. Recruiters review all results and determines who moves forward.