Sales Support Specialist in Etobicoke, Ontario at ARC Document Solutions

Sales Support Specialist Print Industry

Job Description

Location: Etobicoke, ON

Status: Permanent, FT

Work Shift: 8:30-5:00

Hourly Wage: 25.00/hour

Job Opening Status: Current Vacancy to be filled immediately

ARC Document Solutions provides high quality printed images and communication graphics to more than 90,000 customers worldwide. Our ARC/Riot Print Center in Etobicoke, ON is looking for an experienced Sales Support Specialist to join our team.

Client Management & Communication

• Primary Contact: Serve as the main point of contact for clients, handling all inbound/outbound calls and emails inquiries.
• Consultative Service: Advise clients on available print services, paper stocks, finishes, bindings, and cost-effective printing options.
• Issue Resolution: Proactively resolve customer complaints, shipping delays, or billing discrepancies with a solutions-oriented approach.

Estimating and Order Intake

• Specification Gathering: Collect detailed project requirements (dimensions, colors, quantities, and installation deadlines) to generate accurate quotes.

• Quote & Estimate Generation: Build accurate cost estimates and quotes using project specifications and internal pricing tools to support the sales team.

• Order Entry: Input finalized orders into the Management Information System (MIS) with high attention to detail.
• File Verification: Coordinate with Prepress to ensure client artwork files meet technical production standards.

Production Coordination & Workflow

• Internal Liaison: Collaborate closely with Prepress, Production, Bindery, and Shipping to ensure jobs stay on schedule.
• Proofing Management: Facilitate the approval process by delivering proofs to clients and tracking their signoffs.
• Status Tracking: Monitor the production floor to provide real-time project updates to clients and stakeholders.

Logistics & Post-Production

• Shipping Coordination: Verify delivery addresses, kitting/fulfillment requirements, and preferred shipping methods.
• Invoicing Support: Ensure accurate post-job costing and review final billing details before invoicing.

• Experience: 2+ years of experience in customer service, sales support, or account coordination, ideally within the print manufacturing, packaging, or signage industries.
• Industry Knowledge: Solid understanding of commercial print processes, including paper stocks, finishes, bindery methods, and prepress file requirements.
• Technical Proficiency: Proven experience working with Print Management Information Systems (MIS).
• Communication Skills: Strong verbal and written communication skills with the ability to handle heavy inbound/outbound phone and email volume professionally.
• Math & Analytical Skills: Ability to collect technical specifications, calculate project variables, and utilize internal pricing tools to generate accurate cost estimates.
• Project Coordination: Demonstrated ability to manage multiple projects simultaneously from order intake through to shipping and final invoicing.