General Operator PSR/ Remote / Temporary Full Time (4396400) in San Diego, California at METIS PRACTICE SOLUTIONS LLC

Job Title: General Operator PSR

Schedule: (M-F 8:30am - 5:00pm) Temporary through Feb 2027

Location: Remote

Salary Range: $25.00 – $35.00 (Based on experience)

Position Purpose & Focus

Metis Practice Solutions is a professional management services organization that values caring, collaboration, and commitment to the independent medical practices in the San Diego community. The General Operator PSR, role supports our business by providing a positive patient experience via phone and completing administrative tasks. The primary focus is sustaining a productive, cordial, and professional environment within our healthcare setting, and always protect patient and employee confidentiality.

Essential Duties & Responsibilities

• Handle incoming new patient calls for all locations, schedule appointments accordingly, and provide patients with appointment details.
• Accurately obtain and input insurance and personal information into EPIC.
• Ensure new patients receive the correct paperwork and have the necessary details for their upcoming appointments, including directions to the appropriate location.
• Manage overflow calls from the back office as needed.
• Verify and update patient personal and insurance information in compliance with HIPAA regulations.
• Maintain professionalism and a friendly, courteous demeanor when interacting with patients and co-workers.
• Manage appointment changes or rescheduling due to provider availability, and keep patients informed of any delays.
• Schedule follow-up appointments as needed.
• Confirm patient availability for scheduled appointments in line with office policies.
• Answer incoming telephone calls, exercise judgment regarding call urgency, and direct them to the appropriate personnel.
• Comply with all safety and confidentiality guidelines.
• Other duties as assigned.

Qualifications | Competencies & Success Factors

Qualifications

• High School diploma or equivalent certification required.
• Medical Assistant Certificate or CPR Certification preferred.
• 0-6 months experience in a medical office required.
• 2-3 years of experience in a medical office preferred.

Competencies & Success Factors

• Knowledge of HIPPA regulations.
• Knowledge of OSHA and Cal-OSHA safety regulations.
• Must have excellent written and verbal communication skills.
• Must be able to maintain a high level of confidentiality.
• Thorough and organized with patient care and file maintenance.
• Must be able to maintain a calm manner and patience when working with patients, employees, and physicians.
• Must display a high level of customer service.
• Must be able to work well in a team environment.

What We Offer:

• Comprehensive benefits package including healthcare, retirement plans, and paid time off

Join Our Quest: Ready to make a difference every day? We're calling on heroes like you to revolutionize patient care. Let's make healthcare history together!

Metis Practice Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, status as a protected veteran, or status as a qualified individual with disability.