CIE- VirtualFitMe Student Technical Support at Harrisburg University – Harrisburg, Pennsylvania

Role:

Technical Support/Assistant

• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Having experience with research and customer testing
• Experience with outreach/recruiting students or businesses (preferable, not required)

Key Tasks:

• Carry out research, compile and presented information
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem

• Set up and manage customer testing sessions or interviews
• Collected and document feedback from customers and business
• Recruit local businesses and students to testing/feedback