Front Desk Agent - Full time - Third Shift at Ridgecrest Conference Center – Black Mountain, NC, North Carolina

This person serves our conference center guests by creating a purposeful and excellent guest experience. Some ways this is

accomplished is by greeting guests; answering questions; responding to requests; obtaining or confirming room requirements;

assigning rooms; obtaining information and signatures; issuing door cards; verifying credit cards or obtaining cash; showing room

locations on hotel map; receiving and transmitting messages, mail, & packages.

• Works to fulfill the Conference Center mission: Impacting lives for God's glory through purposeful hospitality!
• Welcomes hotel guests by greeting guests; answering questions; responding to requests.
• Registers hotel guests by obtaining or confirming room requirements; verifying pre-registration; assigning rooms; obtaining information and signatures; issuing door cards.
• Establishes guest credit by verifying credit cards or obtaining cash.
• Directs guests to hotel rooms by showing room locations on hotel map.
• Conveys messages and deliveries to guests by receiving and transmitting messages, mail, & packages.
• Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as, entertainment, shopping, business, and travel.
• Maintains conference center records by entering room and guest account data.
• Collects hotel revenue by entering services and charges; computing bills; obtaining payments.
• Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements.
• Uses Host for tasks daily
• Improves guest services job knowledge by attending training sessions.
• Contributes to guest services and hotel success by welcoming related, different, and new requests; helping others accomplish job results.
• Manage lost and found items and Front Desk supply inventory.
• Perform tasks at the end of conferences to help close out accounts and process billing