CFSS Intake Specialist at Pinnacle Services – Minneapolis, Minnesota

Key Responsibilities:
1. Client Intake and Communication:

• Serve as the first point of contact for incoming person served calls and emails.
• Accurately complete intake forms, ensuring all necessary person served information is documented.
• Coordinate follow-ups for missing documentation or incomplete service agreements.

2. Data Entry and Record Management:

• Maintain detailed and organized records of all intakes in agency systems.
• Update and maintain spreadsheets by entering accurate information received through the intake process.

3. Team Collaboration:

• Work closely with CFSS workers to transition completed intakes for consultation.
• Provide status updates and feedback to the CFSS Supervisor as needed.

4. Administrative Support:

• Respond to client inquiries promptly and professionally.
• Assist in improving intake workflows to enhance efficiency.

Company Perks:

• Training Program - 30 days, once training has been completed, and approved by direct supervisor, then position moves to fully remote.
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term Disability
• Voluntary Life Insurance
• Flexible Spending Account
• Paid Time Off
• 7 Holidays
• 401K Eligible to contribute 6 months from start date.
• Animal Friendly Corporate Office
• Professional Growth Opportunities
• Employee Recognition Programs
• Flexible Schedules
• Team Atmosphere
• MSSA membership & paid CEUs
• Licensing supervision
• Flex-time available after the first 90 days.

DHS Requirements for Employees Working Directly with CFSS Participants:

• Must be at least 18 years old.
• Successfully pass a background study.
• Meet one of the following criteria:
• One year of full-time experience providing direct services to individuals with disabilities or those over 65.
• Experience coordinating or directing services for these populations, including self-directed services.
• Personal experience in coordinating their own services.