Service Advisor at Norwood Subaru Inc. – Norwood, Massachusetts

Job Description: Service Advisor

Clay Subaru is a family-oriented dealership committed to providing exceptional customer service and a welcoming atmosphere. Our service team is known for professionalism, efficiency, and dedication to customer satisfaction.

We are seeking a motivated and experienced Service Advisor to join our team. The Service Advisor is the key point of contact between customers and our service department, ensuring a smooth and efficient service experience. You will be responsible for communicating repair and maintenance recommendations, providing accurate estimates, and ensuring top-notch customer satisfaction.

• Greet customers and assess their vehicle service needs.
• Clearly explain recommended services and repair options.
• Prepare accurate repair estimates and obtain customer approvals.
• Coordinate with service technicians to ensure timely and quality repairs.
• Keep customers informed on the status of their vehicles.
• Handle customer concerns and work to resolve any issues promptly.
• Promote service specials and dealership maintenance programs.
• Maintain accurate records of services performed and customer interactions.

• Previous experience as a Service Advisor in an automotive dealership or repair shop is required.
• Strong knowledge of vehicle maintenance and repair services.
• Excellent customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in computer systems and service management software.
• A team player with a positive attitude and a strong work ethic.
• Valid driver’s license and a clean driving record.

• Starting Bonus up to $3,000 (based on experience and qualifications).
• Competitive salary with performance-based incentives. Anywhere from 60k-200k per year
• Health and dental insurance.
• 401(k)
• Paid time off and holidays.
• Employee discounts on service and vehicle purchases.
• Ongoing training and career growth opportunities.

If you're an experienced Service Advisor looking for a rewarding opportunity with a supportive team, apply today and become a part of the Clay Subaru family!