Customer Support & Operations Associate in Houston, Texas at PostScan Mail

Location: Houston, TX

Employment Type: Full-Time

We are seeking a Customer Support & Operations Associate to support our Houston location. This role is primarily focused on providing excellent customer service over the phone and by email, while also assisting with on-site mail operations and fingerprinting services.

This is a customer-facing role where responsiveness, communication, and attention to detail are critical.

Key Responsibilities (Reordered by Priority):

1. Provide customer support via phone and email for PostScan Mail services
2. Respond to customer inquiries, service requests, and issues in a timely and professional manner
3. Manage and follow up on customer tickets to ensure resolution
4. Receive, sort, and process incoming mail and packages
5. Perform mail scanning, forwarding, and related service requests
6. Assist walk-in customers with mail pickup and basic inquiries
7. Perform Live Scan fingerprinting services for Certifix applicants (training provided)
8. Maintain organization of the workspace and ensure smooth day-to-day operations
9. Follow company procedures for mail handling, security, and compliance

Key Traits You Want to Attract (Important):

1. Strong communication skills (this is a support-heavy role)
2. Comfortable being on the phone and handling customer inquiries throughout the day
3. Detail-oriented with the ability to multitask
4. Reliable and self-directed in a lower-traffic environment

Benefits:

1. Health, Dental, Vision Insurance
2. 401k plan with matching up to 3%
3. 7 paid holidays and accrued PTO (start earning your first day)
4. Voluntary insurances such as: life, STD, LTD and pet insurance