Admissions Coordinator at LifeSpring Recovery of Andover – Andover, Kansas

At LifeSpring Recovery of Andover, in partnership with Ascension Recovery Services, we are building something different—programs that deliver exceptional, person-centered care and restore hope for individuals, families, and communities impacted by substance use and mental health disorders.

Our work is grounded in trauma-informed care, compassion, and clinical excellence. Every team member plays a meaningful role in a client’s recovery journey.

If you’re looking for meaningful work, flexibility, and the opportunity to directly impact access to care—we’d love to connect.

Job Title: Admissions Coordinator
Location: Remote (Must be based in Kansas)
Position Type: Full-Time
FLSA Status: Exempt
Reports To: Director of Admissions

The Admissions Coordinator serves as the first point of contact for prospective patients, families, and referral partners. This role is responsible for managing inbound inquiries, conducting screenings, and guiding individuals through the admissions process with compassion, clarity, and urgency.

This is a high-impact role that blends customer service, sales, and care coordination. The ideal candidate is empathetic, responsive, and driven—someone who can build trust quickly while effectively moving qualified individuals into treatment.

While this role is remote, candidates must be based in Kansas to support the local market, referral relationships, and facility coordination as needed.

• Conduct initial phone screenings of prospective patients and referral sources to determine clinical appropriateness
• Respond to inbound calls, web inquiries, and referrals in a timely and professional manner
• Guide patients and families through the admissions process, setting clear expectations and next steps
• Provide accurate, compassionate information about programming, services, and the recovery journey

• Verify insurance benefits, identify financial responsibility, and communicate coverage clearly
• Coordinate admission logistics including scheduling, transportation, and arrival details
• Facilitate the collection of required documentation and outside medical records
• Collaborate with clinical, medical, and operations teams to ensure appropriate level of care

• Maintain consistent follow-up with prospective patients, families, and referral partners
• Track all activity in EMR/CRM systems with accuracy and timeliness
• Work closely with Business Development to support referral flow and conversion
• Provide referrals and resources for individuals not appropriate for the program

• Serve as a liaison between patients, families, referral sources, and internal teams
• Represent the organization professionally in all communications
• Support a seamless, welcoming, and trauma-informed admissions experience

• Ensure all documentation is complete, accurate, and compliant with HIPAA and regulatory standards
• Adhere to all state, federal, and accrediting body requirements
• Track and report admissions data, trends, and key metrics

• Participate in evening and weekend coverage, including on-call rotation as needed
• Perform other duties as assigned

• High School Diploma or equivalent required
• 2+ years of experience in admissions, healthcare, call center, or sales environment
• Strong communication, customer service, and organizational skills
• Ability to work in a fast-paced, high-volume environment
• Proficiency in Microsoft Office and ability to learn EMR/CRM systems
• Must be based in Kansas

• Bachelor’s degree in healthcare, social services, business, or related field
• Experience in behavioral health or substance use disorder treatment
• Knowledge of insurance verification and authorization processes
• Peer Recovery Specialist Certification a plus
• Experience working remotely or in a hybrid environment

We offer a well-rounded benefits package designed to support you at work and at home, including:

• Health Insurance (ICHRA model with reimbursement options)
• Dental & Vision Insurance
• Generous Paid Time Off (PTO) + Holidays
• Employee Assistance Program (EAP)
• Remote work flexibility
• Growth opportunities within a rapidly expanding organization

The organization provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. The organization provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require accommodation to perform the essential functions of this position, please notify your supervisor or HR. Requests will be evaluated on a case-by-case basis to ensure equal employment opportunities.

ARS also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.