Systems Infrastructure at INDIGITAL – Fort Wayne, Indiana

Role Overview

This is a critical, high-priority function within INDIGITAL, reporting directly to the Chief Information Officer (CIO), operating in close partnership with the CTO and all internal Operations Teams. The Systems Infrastructure Engineer is entrusted with the daily operation, comprehensive security, and overall efficiency of the Company's systems infrastructure, encompassing server systems, related networking functions, and both software and hardware configurations.

This position requires continuous professional development, sound judgment, and strong decision-making. A high degree of individual creativity and initiative is strongly encouraged and professionally rewarded. Occasional travel to corporate and general offices may be required.

When someone calls 9-1-1, the technology has to work. We make sure it does.

At INDIGITAL, public safety isn't a product line — it's a mission. We are a purpose-built Next Generation 9-1-1 software and services company, and every single person on our team, from engineers to support specialists to market managers, is focused on one thing: keeping North America’s emergency communications infrastructure reliable, modern, and ready when lives are on the line.

That mission shows up in how we build, how we support, and how we show up for our customers every day. We own our technology platform — we control our own quality, drive our own innovation, and stay ahead of evolving NG911 standards. Our deployments span 25 states at every scale, from individual PSAPs to full statewide ESInet and NGCS solutions serving millions of residents — and we put in-state, experienced resources on the ground for every single one.

When you join INDIGITAL, you join a driven and accountable team where your contributions are visible, your growth is real, and your work has a direct impact on the infrastructure behind every emergency call made.

9-1-1 is not what we do. It's our Calling. Come build it with us.

Core Responsibilities

• Linux/Virtualization: Deploy, manage, and maintain Red Hat-based Linux Virtual Machines (VMs) and administer virtual host environments. Manage software, including proprietary applications and standard services (e.g., Network Time Protocol (NTP), Domain Name System (DNS), NGINX).
• Automation & Deployment: Automate operational processes utilizing Ansible and coordinate software deployments in collaboration with the DevOps team.
• Infrastructure Services: Manage and maintain core infrastructure services, including MySQL databases, centralized logging solutions, inventory control, SSL certificate management, Yum software repositories, comprehensive backup systems, ECRF shape file updates, and One-Time Password (OTP) management systems.
• Release Management:
  • Develop, deploy, and rigorously test System Releases within laboratory environments.
  • Execute Operating System (OS) and software updates on System Release components.
  • Track, document, build, and formally promote Release Candidates to System Releases based on defined scheduled cycles or emergent requirements (e.g., mitigation of security vulnerabilities, zero-day threats, or critical bug fixes).
  • Ensure that all releases adhere to customer Service Level Agreement (SLA) and contractual obligations regarding patching and software distribution.
  • Integrate hotfixes seamlessly into the System Release pipeline.
• Continuous Improvement: Evaluate current and prospective infrastructure configurations and recommend industry best practices to ensure strict conformance with company change management and cyber security policies.

Professional Responsibilities

• Incident Response: Provide support for all incident responses to identified threats or risks, including validating their severity and actively participating in mitigation processes. Attend scheduled meetings with the INDIGITAL cyber security team.
• Security Posture: Conduct rigorous software security risk and vulnerability assessments to identify deviations from acceptable configurations or policies. Monitor and protect the information security environment, proactively identify potential risks, and mitigate them to sustain optimal security. Recommend substantive improvements to the overall security posture and organizational awareness.
• Monitoring & Support: Develop monitoring scripts, provide third-line technical support for production software, and coordinate monitoring, alerting, and database loads with partner companies. Manage and maintain the organization’s inventory control system and software.
• Maintenance: Participate in scheduled maintenance events (frequently conducted outside of normal business hours) in coordination with customer slow/off times to assess or rectify security concerns.
• Collaboration: Collaborate effectively with the Network, Server Administration, Security, and Core Service teams to maintain and upgrade the Company’s software, hardware, and networks. Interface with senior management during significant incident responses and major feature implementations.
• Diagnose and resolve complex technical problems promptly and effectively.
• Communicate technical details and information clearly to diverse interdisciplinary teams and end-users.
• Develop and refine System Release workflows and associated processes.

Required Knowledge, Skills & Abilities

Technical

• Technical and Analytical Aptitude:
  • Problem Resolution: Demonstrated capability to analytically define complex technical problems, methodically collect and analyze pertinent data, accurately determine root causes, and successfully implement effective, sustainable corrective actions.
  • Process Acclimation: Must possess the intellectual capacity to rapidly acquire, comprehend, and master new technologies, complex technical processes, and business workflows.
  • Productivity Software & Directory Services: Expert knowledge of the Google Suite and Microsoft Office applications. Proficiency with modern identity and device management platforms such as Microsoft Intune and Entra ID (or Active Directory).

Professional

• Leadership and Ownership: Proven ability to provide technical direction for both personnel and operational processes, consistently demonstrating accountability and ownership.
• Work Ethic and Organization: Possess an exceptional work ethic; must be highly organized, self-motivated, and meticulously detail-oriented, ensuring paramount accuracy in all assigned tasks.
• Communication Proficiency: Demonstrate superior verbal and written communication skills, including the ability to articulate complex technical information to non-technical audiences and to formulate clear, well-supported recommendations.
• Interpersonal Communication: Capability to communicate professionally, effectively, and collaboratively with a diverse range of teams and end-users, thereby fostering positive working relationships.
• Operational Effectiveness: Exemplary attention to detail, organizational prowess, and strong time management skills. Ability to exercise initiative, work autonomously, and perform effectively within a fast-paced, high-volume, and constantly evolving environment with a persistent emphasis on accuracy, timeliness, and meeting critical deadlines.
• Customer Service Commitment: An unwavering commitment to collaboration within a team-centric environment focused on providing consistent, exceptional customer service and technical support.

Education, Experience & Certifications

• Experience: A minimum of three to five years of progressive experience as a Network/Systems Engineer in a telecommunications, government, and/or corporate setting is an absolute requirement.
• Education and Certification (Preferred):
  • Bachelor’s Degree in Business Administration, Computer Science, Information Technology, or a closely related field of study is highly desirable.
  • CompTIA Server+ certification.
  • Microsoft Certified Solutions Expert (MCSE) certification.
  • Linux Professional Institute (LPI): LPIC System Administrator certification.
  • VMware Certified Professional – Data Center Virtualization (VCP-DCV) certification.
  • ServiceNow Certified System Administrator certification.
  • Red Hat: RHCSA and RHCE certifications are considered distinctly advantageous.

Additional Requirements

• Willingness to work a flexible schedule as needed to meet departmental objectives; must remain accessible via communication device and coordinate coverage when unavailable
• Occasional meetings or planning discussions may be scheduled outside of regular business hours
• Valid driver's license required
• Must demonstrate the aptitude to collaborate effectively with individuals at all organizational levels.
• Must maintain a professional appearance and clean workspace, including appropriate attire and safety equipment when required
• INDIGITAL is a 100% certified drug and substance-free workplace

To successfully execute the functions and responsibilities associated with the Systems Infrastructure position, the selected candidate must demonstrate the willingness and capacity to perform each essential duty and/or responsibility with a satisfactory level of proficiency. The details provided herein are representative, but do not constitute an exhaustive enumeration of the requisite knowledge, skills, and abilities.

Benefits & Compensation Highlights

• We offer competitive compensation commensurate with experience.
• Unlimited PTO — flexible time off for vacation, personal, and sick needs, effective after 30 days of employment
• Comprehensive Health Benefits — medical (HDHP), dental, vision, and HSA, effective the first of the month following 30 days of employment
• Life & Disability Insurance — group life, voluntary supplemental life, and company paid short-term disability and voluntary long-term disability coverage
• 401(k) with Strong Company Match — 100% match up to 5% of salary, plus a 3% Safe Harbor contribution and 2% discretionary profit share, after one year of service
• Technology Allowance — monthly stipend for internet and phone

Equal Employment Opportunity

INDIGITAL and its affiliate companies consider applicants solely on the basis of qualifications, without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability, or any other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Employment is contingent on eligibility to legally work in the United States.