Patient Service Representative at BMS Family Health and Wellness Centers – Brooklyn, New York

Are you passionate about helping others and creating a welcoming experience for every patient? Join one of Brooklyn’s most respected family health centers as a Patient Service Representative (PSR)—where your dedication to service, organization, and communication will make a direct impact on patient care.

As a PSR, you'll be the first point of contact for patients—both in person and over the phone—playing a key role in providing exceptional service and ensuring that every visit starts with professionalism, warmth, and efficiency. If you thrive in a fast-paced environment, love working with people, and have a knack for details, we want to meet you!

• Greet all incoming patients with a friendly, professional attitude
  
• Complete new patient registrations and verify patient demographics using EHR systems
  
• Confirm insurance eligibility, collect payments, and maintain accurate records
  
• Schedule appointments and assist with pre-visit insurance verification
  
• Handle incoming calls, route inquiries, and provide helpful information
  
• Educate patients about sliding fee scale programs and pharmacy preferences
  
• Maintain daily logs of cash and token distribution
  
• Collaborate with nursing and medical teams to ensure a smooth patient flow
  
• Conduct outreach calls to confirm appointments and welcome new HMO plan members
  

• High School Diploma required
  
• Prior experience in healthcare, patient services, or medical office setting preferred
  
• Proficiency in EHR systems and computer applications
  
• Bilingual in one or more of the languages commonly spoken in the community is a plus
  
• Excellent communication, customer service, and problem-solving skills
  
• Ability to multitask and maintain professionalism in a busy environment
  
• Strong attention to detail, especially in financial and data entry tasks
  

• Supportive team environment and mission-driven culture
  
• Competitive salary and generous benefits package
  
• Opportunities for training, growth, and advancement
  
• The chance to be a key part of a respected healthcare organization that values community impact
  

If you're ready to bring your energy, empathy, and administrative skills to a team that’s changing lives every day, apply now and join us in providing compassionate care from the first hello.