Community Banking Administration Intern at Middlesex Savings Bank – Westborough, Massachusetts

Community Banking Administration Intern

US-MA-Westborough

Job ID: 5628
Type: Intern
# of Openings: 1
Category: Community Banking - Community Banking Operations
Westborough Operations Center

Overview

The position of Intern will perform duties relative to their department to assist in achieving the overall goals of the Bank. The role will require some essential functions to be performed independently, however, the incumbent will often be expected to work in a team environment as well. Internship will be fully on-site in Westborough, MA

Responsibilities

• Assist the Community Banking Analyst in developing reports to support decision-making and performance tracking, providing insight into customer habits, preferences and needs.
• Collaborate with the Community Banking Analyst to create a repository for the division’s campaign reporting documentation including campaign planning documents and recommendations, campaign tracking and monitoring tools and post campaign analysis reports.
• Support the Community Banking Analyst in completing an analysis of the division’s target staffing levels.
• Accompany the Community Banking Analyst on branch visits to observe and assess the customer experience provided in branch offices. The visits will occur during one of the division’s sales campaigns and will provide the opportunity to gather feedback from branch staff about the campaign.
• Performs a wide variety of tasks depending on the departmental assignment. These functions may encompass providing technical or customer support, administrative responsibilities or other tasks related to the department operations or programs.
• Builds understanding of the overall concept of the company, including the brand, customer, product goals, and/or all other aspects of service.
• Proactively engages with team and other internal departments to understand business responsibilities and goals.
• Provides suggestions to management for improving customer service and internal processes.
• Learns and becomes familiar with internal systems and software.
• Performs other related duties as assigned.

Qualifications

Education

• High School Diploma is required
• Students entering their Junior or Senior year of college

Additional Requirements

• Strong analytical and computer skills
• Ability to effectively communicate both verbally and in writing
• Must maintain confidentiality and professionalism at all times
• Previous employment experience in a bank, accounting or finance environment is preferred
• Strong customer service skills and experience preferred
• Must have cyber security awareness to protect the digital environment, the Bank, and customers
• Candidates for this position must be authorized to work in the United States on a full time basis for any employer without restriction
• Visa Sponsorship will not be provided for this position

Equal Opportunity Employer, including disability/protected veterans