Assistant Community Manager at ACM LLC – Baton Rouge, Louisiana

About the Role:

The Assistant Community Manager plays a pivotal role in supporting the overall management and operation of residential or commercial properties within the real estate sector. This position is responsible for assisting in maintaining high levels of tenant satisfaction by addressing inquiries, resolving issues, and ensuring the community operates smoothly and efficiently. The Assistant Community Manager collaborates closely with the Community Manager to implement leasing strategies, coordinate maintenance activities, and uphold property standards. This role requires a proactive approach to problem-solving and excellent communication skills to foster positive relationships with residents, vendors, and internal teams. Ultimately, the Assistant Community Manager contributes to maximizing property value and enhancing the living or working experience for all community members.

Minimum Qualifications:

• High school diploma or equivalent required; Associate’s degree or higher preferred.
• At least 1-2 years of experience in property management, leasing, or a related customer service role.
• Basic knowledge of property management software and Microsoft Office Suite.
• Strong interpersonal and communication skills with the ability to interact effectively with diverse populations.
• Ability to multitask, prioritize responsibilities, and work independently in a fast-paced environment.

Preferred Qualifications:

• Experience working in residential or commercial real estate property management.
• Familiarity with Fair Housing laws and local real estate regulations.
• Certification such as Certified Apartment Manager (CAM) or similar industry credentials.
• Proficiency in advanced property management software platforms (Entrata is a plus).
• Demonstrated ability to organize community events and foster resident engagement.

Responsibilities:

• Assist the Community Manager in daily operations including leasing, tenant relations, and property maintenance coordination.
• Respond promptly and professionally to resident inquiries, concerns, and service requests to ensure high satisfaction levels.
• Support leasing activities by conducting property tours, processing applications, and preparing lease agreements.
• Coordinate with maintenance and service vendors to schedule repairs and upkeep, ensuring timely resolution of issues.
• Maintain accurate records of tenant communications, lease documentation, and property compliance requirements.
• Help organize community events and initiatives to promote resident engagement and a positive community atmosphere.
• Monitor property conditions regularly and report any safety or compliance concerns to management.
• Assist in rent collection processes and follow up on delinquencies in accordance with company policies.

Skills:

The Assistant Community Manager utilizes strong communication skills daily to effectively address resident concerns and collaborate with team members and vendors. Organizational skills are essential for managing leasing documentation, scheduling maintenance, and maintaining accurate records. Problem-solving abilities are applied when resolving tenant issues and coordinating timely repairs to uphold property standards. Proficiency with property management software and technology tools enables efficient tracking of leases, payments, and service requests. Additionally, interpersonal skills help build a welcoming community atmosphere, supporting resident retention and satisfaction.