Customer Service Sales Representative (B2C E-Commerce) at Maradyne Corporation – Cleveland, Ohio

We are seeking a results-driven Customer Service Sales Representative to grow our B2C e-commerce revenue through proactive customer engagement and effective sales execution. This role blends inbound sales support with high-quality customer service, converting inbound inquiries into completed sales while identifying opportunities to upsell and cross-sell parts and related products.

The ideal candidate has proven success in B2C e-commerce sales, is motivated by performance-based compensation, and is comfortable selling parts. Experience selling construction equipment parts is highly preferred.

Key Responsibilities

• Convert inbound phone, email, chat, and online inquiries into completed sales
• Identify upsell and cross-sell opportunities to maximize order value
• Recommend the correct parts and products based on customer needs and compatibility
• Meet or exceed individual sales, revenue, and conversion goals
• Accurately quote pricing, availability, shipping options, and lead times
• Process orders, returns, and exchanges with speed and accuracy
• Build strong customer relationships to drive repeat business and loyalty
• Maintain detailed records of customer interactions and sales activity in CRM and e-commerce systems
• Familiarity with Volusion and Shopify is preferred.
• Partner with internal teams to quickly resolve order, shipping, or product issues
• Stay up to date on products, promotions, and inventory availability

What We’re Looking For

• Proven experience in B2C e-commerce or inbound sales with measurable results
• Strong closing skills and confidence handling sales conversations
• Customer-focused mindset with a clear drive to generate revenue
• Ability to work toward sales quotas and performance metrics
• Excellent verbal and written communication skills
• Experience using CRM systems, e-commerce platforms, or order management tools
• Strong attention to detail and ability to manage multiple customer interactions

Preferred Experience

• Parts sales experience (automotive, heavy equipment, industrial, or similar industries)
• Experience selling construction equipment parts or related components
• Familiarity with part numbers, SKUs, and compatibility matching
• Background in commission-based or incentive-driven sales roles

Compensation & Work Environment

• Competitive base pay plus uncapped commission
• Performance incentives tied to sales, conversion rates, and average order value
• Full-time, in-office position with a consistent Monday–Friday schedule
• Training and ongoing product support provided

What Success Looks Like

• Consistently meeting or exceeding sales and revenue targets
• High conversion rates on inbound inquiries
• Increased average order value through effective upselling
• Strong customer satisfaction and repeat business

We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, national origin, sexual orientation, gender identity, genetic information, disability, protected veteran status or any other applicable legally protected characteristics.