IT Support Specialist (Part-Time) in Rochester, New York at URBAN LEAGUE OF ROCHESTER NY INC

Job Summary

Urban League is looking for an IT professional who thrives on solving problems and delivering exceptional customer service. As an IT Support Specialist, you’ll be the go-to expert for providing first-line support to our Rochester office and satellite locations. This role is perfect for someone who enjoys working collaboratively, takes pride in their work, and can stay cool under pressure—especially during peak business hours.

Job Responsibilities

• Serve as the first point of contact for technical assistance across all locations by monitoring, responding and escalating tickets.
• Provide Tier 1 support, including password resets, account unlocks, and troubleshooting hardware, software, and network issues.
• Support back-office systems such as computers and printers
• Assist with onboarding, separation duties and IT training
• Document all support interactions for knowledge base development and process improvement.
• Install and configure hardware/software for office moves and operational changes.
• Diagnose connectivity issues and escalate complex problems as needed.
• Will play a key role in improving office productivity, and security.

Prior experience in Information Technology with Tier-1 help desk support or tier level 1 support.