Prevailing Wage Sales Rep in at Public Works Consultant LLC

Job Description: Member Development Associate

Overview

The role of a Member Development Associate is pivotal in expanding our member community by building relationships, creating qualified opportunities, and guiding potential members to a clear next step. This document outlines the comprehensive responsibilities of a Member Development Associate.

Responsibilities

• Works closely with the Member Relationship Manager team to facilitate the onboarding process for new members, ensuring a smooth transition and a positive start to the relationship.
• Understands all aspects of federal, state, and local city reporting requirements
• Understands all local (city and state) and federal reporting requirements for certified payroll
• Use Click Up to set up and monitor all new member projects and any projects that will be starting.
• Develop strong, long-lasting relationships with members by understanding their prevailing wage reporting requirements and certified payroll needs.
• Offer a customized and collaborative approach to ensure the certified payroll process for each member is fluid and timely
• Act as the main point of contact for potential and new members, offering support and guidance.
• Consistent communication via video calls, phone calls, and emails to ensure the prevailing wage reporting and the certified payroll process for each project has been completed within the company timelines.
• Use CRM software and Microsoft Office Suite which includes using the internet, company software and any databases that member accounts are under.
• Share member feedback and insights with internal teams to drive service improvements.
• Participate in regular team meetings and strategy sessions to align team goals and objectives.
• Proactively identify and address any issues or challenges faced.
• Ensure timely resolution of issues to maintain member satisfaction and trust.

• Maintain professionalism and composure in tricky situations, demonstrating strong conflict resolution skills.
• Build and manage a healthy pipeline of potential members.
• Identify opportunities through associations, events, referrals, and targeted outreach
• Book meetings from webinars, seminars, and partner programs
• Run discovery calls to understand project type, timeline, compliance needs, and decision process
• Translate potential member needs into next steps that align with PWC services
• Coordinate with operations to confirm scope prior to proposal
• Represent PWC at industry events and association meetings (Travel required 25% - 40%)
• Nurture relationships with industry professionals that generate introductions
• Respond to inquiries quickly and document next actions in HubSpot
• Prepare or coordinate proposals and basic intake items
• Present to groups of contractors, industry professionals, and associations at webinars, seminars, and in-person meetings. Follow up with attendees and track outcomes from hosted event
• Take HubSpot scheduled calls on-time, create accurate notes, and follow up tasks in HubSpot.
• Update deal pipeline in a timely manner with accurate information
• Acquire new members each month based on assigned targets

Professional Development and Continuous Improvement

• Participate in ongoing training and development programs to enhance skills.
• Stay up to date with best practices and embrace new technologies.
• Seeking feedback from members and management team to identify areas for improvement and growth.

Qualifications

• You have a stable ‘at home’ work environment with dedicated office and/or noise free space and sufficient internet connection to accomplish online work, video, and phone calls
• Knowledge of state/federal prevailing wage requirements
• Minimum of 2 years of experience in account management or a similar role
• Strong team skills
• Excellent communication and interpersonal skills
• Proven track record of managing and growing key accounts.
• Proficiency in CRM software and Microsoft Office Suite
• Strategic thinking and problem-solving abilities
• Strong organizational skills and attention to detail
• Comfortable presenting to small and large groups with clear, plain-language delivery
• Business development or Sales experience
• Experience coordinating association events or partner programs
• Familiarity with HubSpot, ClickUp, and LCPtracker is a plus

Key Skills

• Strategic Planning: Develop and execute account plans
• Communication: Articulate and effective in member and internal communications
• Problem-Solving: Expertise in identifying issues and implementing solutions
• Social Skills: Building rapport, networking, and maintaining positive relationship