Assistant Practice Manager at Bryn Mawr Medical Specialists Association – Bryn Mawr, Pennsylvania

Assistant Medical Practice Manager

Job Summary

The Assistant Practice Manager supports a 6 physician Cardiology practice by leading day-to-day people management and front-office operations. This role partners closely with physicians to ensure positive employee experience, consistent patient service, and smooth operational execution. This position supervises staff, acts as a liaison between staff and the Practice Manager, and is accountable to the practice Physicians for follow through of requests. The ideal candidate is a proactive leader with strong employee relations expertise who can independently manage staff while maintaining a high-performing, patient-centered environment.

Position and Supervisory Responsibilities

· Serve as the first point of contact for all employee concerns, conflicts, performance issues, and attendance matters.

· Oversee daily staffing coverage, schedule adjustments, and callouts to ensure uninterrupted patient care.

· Monitor timekeeping accuracy and adherence to attendance standards.

· Act as the primary escalation point for patient complaints and service issues.

· Support onboarding, training coordination, and ongoing staff development.

· Ensure staff deliver consistent, professional, and compassionate service.

· Assist with policy compliance and coordinate staff meetings and policy changes.

· Lead performance management processes, including coaching, corrective action, documentation, and improvement plan in partnership with HR.

· Conduct regular staff check-ins to proactively identify morale, workload, and engagement risks.

· Addresses any personnel issues to promote a productive and supportive environment

· Maintain an adequate presence within the office to ensure the smooth operation of all areas and the coordination of all staff.

· Coordinate and oversee the day-to-day operations of the practice.

· Performs other duties as required by the practice Physicians.

Requirements/Qualifications

· Strong organizational, human resources and management skills.

· Strong understanding of healthcare office operations, scheduling, insurance billing and patient flow preferred.

· Keen sense of responsibility, accountability and confidentiality.

· Ability to multi-task, prioritize, be process oriented and be able to effectively problem solve/trouble shoot.

· Demonstrated strength in employee relations, conflict resolution, and performance management.

· Proven ability to work independently and manage sensitive situations with professionalism and discretion.

· Ability to manage multiple and simultaneous responsibilities.

· Ability to communicate effectively with patients, providers and clinical staff

· Ability to interact professionally and equitably with varying levels of the organization.

· Use of Microsoft Outlook, WORD and Excel.

· Use of computerized practice management system.

· High school diploma required. A relevant college degree preferred.

· Minimum 3–5 years of healthcare practice management, assistant practice management, or equivalent supervisory experience required.

Pay: $65,000-$75,000 per year

Benefits: We offer a comprehensive benefits package, including:

· Competitive salary

· Health, dental, and vision insurance

· Retirement plans (401K and Profit Sharing)

· Paid time off (vacation, sick, and holiday time)

· Life and Disability Insurance

· Employee Discounts

· Flexible Spending Accounts