Assistant Innkeeper in Newport, Rhode Island at Landings Management, LLC

SUMMARY:

Oversees and coordinates daily operations of one or more of our luxurious Vacation Newport Inns to ensure highest standards for cleanliness, product quality, food service, and guest service. The ideal candidate will be positive, energetic, and knowledgeable of Inn/Bed and Breakfast operations. Must be hands-on in all aspects of the day-to-day operation with the focus on excellent customer service and exceptional guest experience. Must have flexible schedule and be able to work evenings, weekends, holidays and be available for on-call shifts.

REPORTS TO: Vacation Newport General Manager

DUTIES AND RESPONSIBILITIES:

• Greeting guests at check in.

• Ensures that all areas of the Inn are properly cleaned and ready for guests' arrival.

• Anticipates and assesses guests' needs and responds in a courteous and professional manner.

• Plans for, shops for, and prepares breakfast for all guests daily.

• Answers guests phone calls and messaging.

• Works with the sales team on matters pertaining to guest reservations

• Communicates with management and/or maintenance to report maintenance and/or repair needs.

• Monitors and maintains proper inventory of all supplies; cleaning, kitchen, guest toiletries, etc.

• Ensures housekeeping supplies are well maintained.

• Manages and assists in all housekeeping duties.

• Inspects rooms and all common areas on a daily basis and promptly addresses any and all issues that may be present.

• Develops, implements, and maintains deep cleaning schedules.

• Prepares accurate and timely reports as required.

• Trains, supervises, motivates, and develops housekeeping staff when necessary and manages workflow.

• Provides day-to-day guidance and oversight of associated staff; actively works to promote and recognize performance.

• Keeps up to date on overall activities, identifying problem areas and taking corrective actions.

• Performs other related duties assigned by the General Manager.

QUALIFICATIONS:

• Previous experience a plus, but not required

• Demonstrated proficiency in supervising and motivating subordinates

• Commitment to excellence and high standards

• Ability to work with all levels of management and subordinates

• Ability to manage priorities and workflow

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

• Ability to work independently and as a member of various teams

• Strong interpersonal skills

• Ability to deal effectively with a diversity of individuals at all organizational levels

• Good judgement with the ability to make timely and sound decisions • Ability to understand any and all safety requirements and cautions

• Ability to perform the physical labor necessary • Serve Safe certification a plus, but not required

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand

• Frequently required to walk

• Frequently required to utilize hand and finger dexterity

• Frequently required to climb, balance, bend, stoop, kneel or crawl

• Frequently required to talk or hear

• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard

• Frequently required to lift/push/carry items up to 30 pounds

• Frequently work around fumes, airborne particles, or toxic chemicals

• Occasionally exposure to outside weather conditions

• Occasionally exposure to bloodborne and airborne pathogens or infectious materials

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Landings Real Estate Group is an Equal Opportunity Employer.