Service Excellence Program Manager at Valleywise Health System – Phoenix, Arizona

• Requires a bachelor’s degree in healthcare, organization development, business, or related field or an equivalent combination of training and progressively responsible experience that will result in the required specialized knowledge and abilities to perform the assigned work in lieu of a degree.
• Master’s and/or clinical degree preferred.

• Requires five (5) years of progressively responsible service excellence and/or project management related experience that demonstrates a thorough understanding of the required knowledge, skills, and abilities.
• Requires experience within a healthcare setting.
• Prefer experience with training program development and delivery.

• Lean Six Sigma Yellow Belt certification is preferred and will be required within 12 months of hire into the position.

• Certified Patient Experience Professional (CPXP) or related Patient Experience/Service Excellence certification is preferred.

• Must be able to consistently apply Lean Sigma standards and methodologies as appropriate.
• Must be able to demonstrate process flow mapping, perform process audits and control, and analyze and manage reported issues through resolution.
• Requires the ability to manage all aspects of assigned projects throughout the project life cycle, including project scope, schedule, resources, quality, costs, and changes.
• Must demonstrate strong collaboration skills.
• Requires the ability to translate reports into meaningful presentations and discussions to demonstrate progress and areas for focus.
• Must demonstrate exceptional oral and written communication and presentation skills.
• Bilingual preferred.

#CLSTF