Program Manager, Youth/Adult at Horizon Services, Inc. – Hayward/Pleasanton, California

TITLE: Program Manager of Youth Services CLASSIFICATION: Exempt REPORTS TO: Associate Director of Prevention and Outpatient Program (ADOPP) PROGRAM OR DEPT: Youth Services POSITION TYPE: Full-Time SHIFT: Primarily M-F 8:30am-5pm with some weekends JOB SUMMARY:

This position provides leadership, support, and oversight to all direct service personnel within youth prevention and outpatient. This position oversees all elements of direct service staff engagement in the program, including hiring, training & skills development, coaching, performance reviews and enforcement of program rules. This position ensures adherence to all program and agency’s policies and procedures to deliver high quality client care in accordance with Horizon Services standards and applicable federal, state, and county regulations. This is a supervisory position and will also need to engage in 8-10 hours of direct client billable services.

PRIMARY ACCOUNTABILITIES & RESPONSIBILITIES:

Accountabilities: (3-5) People Management- hire, train and develop a high performing Direct Service team Client Care and Services- ensure high level of services to clients Safety & Security of Staff and Clients QA & Compliance- follows and enforces program policies and procedures

Responsibilities: People Management Recruit, interview, and hire direct service positions in coordination with the ADOPP. Coordinate and maintain all direct service staff schedules with support and collaboration from ADOPP to ensure minimum facility coverage and minimize overtime hours Daily review of timecards, correct missed punches and approved time off requests as appropriate Provide new hire orientation and training for all direct service staff. Provide ongoing feedback to direct service staff, manage direct service staff performance, and professional development processes for direct service staff. With assistance from Associate Director of Outpatient and Prevention. Develop, maintain, and ensure compliance with Horizon Services employee handbook Oversee process for answering phones and provide reception coverage to furnish information/referrals to clients and potential clients Engage in community outreach with staff through onsite school visits and attend events Client Care Provide schedule coverage for all direct service staff duties and responsibilities as needed Provide on-call consultation and support for direct service staff Ensure quality care for clients consistent with regulatory standards and program policies and assist in improvement of services as needed Provide crisis support intervention and de-escalation of conflict as needed Ensure orientation is provided for all new clients within required time frame Develop knowledge of community resources related to health, mental health, finances, case management, and housing; Safety & Security of Staff and Clients Provide periodic inspection of grounds and facility to assure security and safety Monitor clients to ensure appropriate supervision and knowledge of clients and activities Facilitate conflict resolution meetings with staff and clients as needed Punctuality and attendance to perform duties as scheduled Comply and enforce HSI’s polices and procedures Enforce/reinforce policies and procedures of the programs and assist in creation of updated policies and procedures Participate in regular staff meetings, clinical supervision, and trainings Receive, acknowledge and address client complaints in a timely manner as needed Ensure adequate documentation of services by direct service staff, perform random audit of files Maintain a working knowledge of recovery and evidence-based practices, as well as contract requirements Other support and supervisory duties as assigned by the Program Director

Builds Effective Teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Fosters open dialogue and collaboration among the team. Service Delivery – Provide a range of brief, focused prevention, treatment and recovery services, as well as longer-term treatment and support for clients with persistent illnesses. Applies a person-based approach not disciplinarian and rules-driven Problem Solving – uses logic and methods to solve difficult problems with effective solutions…looks beyond the obvious and doesn’t stop at the first answer. Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement and delivery of services. Identifies and creates the processes necessary to get work done with highest quality. Separates and combines activities into efficient and clear workflow. Seeks ways to improve processes, from small tweaks to complete reengineering.

Experience with co-occurring in a residential setting Demonstrate ability to engage and support clients with challenging behaviors Able to manage emotions and reactions to different situations. Stays calm and clear under pressure. Ability to work effectively both individually and as part of a diverse team. Experience with evidence-based practices and de-escalating clients Ability to communicate effective cross-functionally – knows who needs to know what. Able to exercise good judgment and maintain healthy boundaries with clients. Able to stay awake and alert during shift Good computer skills: word, data entry, write reports Must be able to physically assist beneficiaries who are undergoing seizure or other major withdrawal symptoms to include ambulatory escort to a Medical Center.

QUALIFICATIONS: (education and work experience)

BA/BS or a combination of related education and experience CADC I, CADC II through accrediting body within the first 30 day of employment 3+ years of experience working in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility 2+ years of experience supervising, managing, and evaluating staff in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility, including budget management. Required: CPR/First Aid certification Valid California driver’s license with a good driving record and car insurance

NUMBER OF DIRECT REPORTS: Exempt (number): 0 Non-exempt (number): 10+ PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee successfully performing the essential functions of this job (i.e., travel, driving, lifting, etc.). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: Please use percent time spent in these requirements. Totals do not have to add to 100%.
Standing and Walking:	90% required		Close Vision and Sitting:	25%
Talking and Hearing: (via phone/in person)	100% required		Lifting (more than 20 lbs):	5%
Travel	10%		Other:

Job-related physical abilities: Must be able to stay awake and alert during the shift. Sleeping on the job is not be permitted Must be able to physically assist clients in their efforts to exit the facility in case of emergency Must be able to physically assist clients who are undergoing seizure or other major withdrawal symptoms to include ambulatory escort to a medical facility if necessary Must be able to drive a passenger van and have a valid California Drivers License Must be able to use a standard telephone, transfer call, take & relay messages.	Job-related behaviors: Extensive knowledge of community resources related to mental health, substance abuse, health, dental, finances, case management and housing Ability to effectively utilize verbal de-escalation techniques Ability to train supervisees and other program staff in verbal de-escalation techniques effectively Ability to consult and collaborate with clinical staff to assess, prioritize and plan case management referrals and facilitate connecting to care, as needed Ability to communicate effectively with outside organizations to connect clients to the care they need, as needed Ability to function as a team member and cooperate with other staff and agencies Ability to listen to others and to act decisively on information received Ability to follow written and verbal directions Ability to control emotions in situations of conflict Ability to handle stressful situations in a professional manner Ability to process and develop appropriate conclusions Ability to set priorities and carry through goals to completion Ability to train and supervise others Ability to work with diverse populations and people with disabilities Ability to accurately document verbal and written information received Ability to maintain a positive attitude Flexibility to work with program and schedule changes

Compensation and Benefits
We are proud to offer a comprehensive benefits package to all full-time and part time employees over 20 hours per week.

• 100% of medical, dental, Life and LTD for the employee and 50% for any dependents medical and dental coverage.
• PTO and Holiday pay.
• Retirement benefits after 6 months of service.
• Training and CEU opportunities.

And of course, the opportunity to meaningfully contribute to a team of mindful, caring and passionate people at work every day!

Salary: $85,000 - $90,000 based on experience and qualifications. Available for a full-time position.

Employee: _______________________________ Date: ______________________