Clinical Supervisor in Bronx, New York at PROMESA R.H.C.F.

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW

Under supervision of the Senior Administrator, the Clinical Supervisor provides clinical oversight, and operational leadership to a team of CASAC, CASAC-T, and CRPA staff. Operating within a shelter setting, this role ensures the deliver of high-quality, person-centered, harm-reduction focused substance use disorder services and peer support to shelter residents. The Clinical Supervisor is responsible for adherence to all applicable supervision, documentation requirements, and overseeing the timeliness and quality of a staff member’s clinical work. The Clinical Supervisor is responsible for client case record reviews, performance improvement, and quality improvement to include all required monthly reports.

• Provide weekly individual and group supervision to CASAC and CRPA staff, ensuring alignment with professional standards, ethics, and scope of practice.
• Review and approve clinical documentation.
• Support CRPAs in maintaining peer fidelity while effectively integrating their lived experience into client support without crossing clinical boundaries.
• Oversee crisis intervention, overdose prevention strategies, safety planning, and immediate de-escalation protocols within the shelter facility.
• Monitor case management and counseling workflows to ensure quality care, client engagement, and timely service delivery.
• Champion low-barrier, harm reduction principles throughout shelter operations, ensuring non-judgmental care and accessible support for active substance users.
• Facilitate access to key harm reduction tools, including Naloxone (Narcan) distribution/training, test strips, and drug-checking education.
• Coordinate warm handoffs and linkages to Medicated-Assisted Treatment (MAT) / Medications for Opioid Use Disorder (MOUD), outpatient clinics, and detox/inpatient facilities.
• Lead interdisciplinary clinical case conferences with shelter staff, social workers, case managers, and external service providers, as needed.
• Ensure program compliance with state/local regulatory bodies (e.g., OASAS or local oversight agencies).
• Audit clinical charts and peer service logs regularly to ensure adherence to documentation of encounters and confidentiality (HIPAA / 42 CFR Part 2).
• Track and report program outcomes, client engagement statistics, overdose reverse incidents, and service metrics.
• Recruit, onboard, train, and evaluate CASAC counselors and CRPA peer advocates.
• Develop and deliver continuous professional development in areas such as Motivational Interviewing (MI), Trauma-Informed Care, De-escalation, Harm Reduction, and Professional Boundaries.
• Promote staff wellness and mitigate vicarious trauma, burnout, and compassion fatigue within the team.
• Attend stakeholder and technical assistance meetings with OASAS for the Shelter In-Reach programs.
• Perform additional relevant duties as requested by supervisor/management.

WHY JOIN US?

Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.