Non-Producing Manager Mortgage at ML MORTGAGE CORP. – Rancho Cucamonga, California

About the Role:

The Non-Producing Manager plays a critical leadership role within ML MORTGAGE CORP., overseeing mortgage operations without direct involvement in loan origination or sales. This position is responsible for managing and supporting mortgage teams to ensure compliance with regulatory standards, operational efficiency, and exceptional client service. The role focuses on optimizing internal processes, coordinating between departments, and driving continuous improvement initiatives to enhance overall mortgage service delivery. The manager acts as a key liaison between senior management and operational staff, facilitating communication and strategic alignment. Ultimately, this role ensures that mortgage operations run smoothly, risks are mitigated, and business objectives are met in a compliant and customer-focused manner.

Minimum Qualifications:

• Minimum 3 years of experience in mortgage lending with at at least 2 years in a leadership or management role
• Proven experience in a supervisory or managerial role within mortgage or lending operations.
• Strong knowledge of mortgage industry regulations, compliance standards, and best practices.
• Excellent communication and leadership skills.

Responsibilities:

• Lead, mentor, and recruit mortgage operations teams to ensure adherence to company policies and regulatory requirements.
• Develop and implement operational strategies to improve efficiency and service quality within the mortgage department.
• Coordinate cross-functional collaboration between underwriting, processing, compliance, and customer service teams.
• Monitor key performance indicators and prepare reports for senior management to inform decision-making.
• Manage risk by ensuring all mortgage activities comply with federal, state, and local regulations.
• Provide training, mentorship, and performance feedback to team members to foster professional growth.
• Resolve escalated operational issues and customer concerns promptly and effectively.
• Support the integration of new technologies and systems to streamline mortgage processes.

Skills:

The required skills enable the manager to effectively oversee mortgage operations by applying regulatory knowledge to ensure compliance and mitigate risk. Leadership and communication skills are essential for managing teams, resolving conflicts, and fostering a collaborative work environment. Analytical skills are used daily to monitor performance metrics and identify areas for operational improvement. Familiarity with mortgage software systems supports efficient workflow management and data accuracy. Preferred skills such as certification and experience with advanced technologies enhance the manager’s ability to lead innovation and maintain competitive operational standards.