Account Manager at Greenawalt Hospitality – Auburn, Alabama

Hospitality | Auburn, AL | Full-Time | Some Travel Required

About Us

Greenawalt Hospitality is a leading hospitality company dedicated to providing exceptional service and experiences to our guests. We take pride in maintaining high standards across our operations, teams, and client relationships.

Job Summary

The Account Manager (Hospitality & Events) is responsible for managing client relationships, coordinating event and service details, and ensuring accurate communication between clients and internal teams. This role requires a highly organized, client-focused professional who thrives in a fast-paced environment and can support seamless event execution while delivering an exceptional client experience.

Key Responsibilities

Client Management

• Serve as the primary point of contact for assigned clients
• Build and maintain strong client relationships by understanding needs, expectations, and preferences
• Provide solutions and recommendations based on client requests and service capabilities
• Ensure clients understand applicable legal requirements, event guidelines, and company policies

Event Coordination & Execution Support

• Coordinate event logistics and service details based on client needs and operational requirements
• Maintain organization across multiple events to ensure timely and successful delivery
• Track event updates, changes, and special requests to support execution accuracy

Internal Communication & Coordination

• Communicate event details, timelines, and client requests clearly to Operations and internal teams
• Ensure all teams receive accurate, complete, and timely information for execution
• Monitor and relay updates or changes to ensure alignment across departments

Sales & Business Development

• Identify opportunities to upsell services when appropriate
• Support client retention and relationship growth
• Assist in developing new business opportunities through strong client engagement

Financial & Administrative Support

• Collect, record, and process payments in alignment with company procedures
• Maintain accurate client records, documentation, and event details
• Generate and update proposals, contracts, and reports using internal systems and templates

Standards, Training, & Accountability

• Ensure all client interactions and event processes align with company standards and expectations
• Support compliance with legal requirements, company policies, and operational procedures
• Promote accountability, organization, and attention to detail across all responsibilities

Preferred Qualifications

• 2+ years of experience in account management, client services, hospitality, events, sales, or operations support
• Strong customer service and relationship-building skills
• Excellent written and verbal communication skills
• Highly organized with strong attention to detail
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Flexibility to work nights, weekends, and occasional travel as needed

Salary

$37,500–$45,000, commensurate with education and experience.

Benefits

• Health insurance
• Retirement benefits
• Paid holidays
• Uber/ Lyft SafeRide Program
• Additional company benefits

Travel Requirement

This position requires occasional travel and the flexibility to work nights and weekends as needed to support events and client needs.

Equal Employment Opportunity Statement

Greenawalt Hospitality is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are based on qualifications, merit, and business needs, and we do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, or genetic information.