CUSTOMER SERVICE CLERK at Imperial Trading – Birmingham, Alabama

SUMMARY OF DUTIES: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services

ESSENTIAL DUTIES AND RESPONSIBILITIES: Additional duties which are necessary to carry out the function of the Customer Service Representative may be assigned and are incorporated by reference into this job description.

• Answer phone calls and satisfy the customer’s requests professionally and timely;
• Key orders, pick-ups, and special promotions;
• Provide customer with proper service information and use judgment to decide when to involve other departments or supervisor;
• Provide accurate and timely follow-up to customer and teammates;
• Provides information to customers relative to deliveries or other issues involving their order;
• Assist customers when they are unable to transmit their order to the company;
• Communicate and coordinate information and tasks with related departments;
• Reports to work on time, as directed by the Supervisor, and completes all tasks in a timely and accurate competent manner;
• Performs above all duties in a cooperative, professional manner, and processes/communicates the information effectively

All personnel within this job description shall be subject to cross-training into jobs within the organization based on Company needs.