Creative Services Manager at Nourison – Saddle Brook, New Jersey

Role Objective

Drive fast, efficient, and scalable execution of marketing and creative work by managing workflows, aligning cross-functional teams, and ensuring on-time delivery across all business priorities.

Core Responsibilities

1. Workflow & Capacity Management
• Own end-to-end project flow from intake to delivery across all marketing and creative work
• Manage prioritization and capacity allocation across area rugs, broadloom, accessories, and hospitality
2. Sales Channel Intake (Retail & eCommerce)
• Centralize and streamline all requests from retail and eCommerce sales teams via Asana
• Enforce structured intake, prioritization, and timelines; eliminate ad hoc requests

3. Cross-Functional Coordination
• Align marketing, sales, eCommerce, product, and hospitality teams on deliverables and timelines
• Proactively manage dependencies, resolve conflicts, and ensure accountability
4. Creative Operations & Asset Delivery
• Standardize workflows, templates, and processes to improve speed and efficiency
• Oversee delivery of assets across digital, print, retail, and trade channels
5. Event & Market Execution + Quality Control
• Own timelines and readiness for trade shows, markets, and key launches
• Ensure all deliverables are accurate, on-brand, and completed on time

Performance Metrics (KPIs)
• 90–95%+ on-time delivery
• Clear visibility across all projects (ownership, timelines, status)
• Improved workflow efficiency (reduction in ad hoc / incomplete requests)
• <3% error rate in final deliverables
• Measurable improvement in turnaround time

Qualifications
• 5–7 years in creative services, marketing operations, or project management
• Strong experience managing high-volume workflows and cross-functional teams
• Proficiency with Asana or similar project management tools
• Excellent communication, prioritization, and stakeholder management skills
• Detail-oriented with strong execution discipline

Success Profile
• Structured, proactive, and solutions-oriented
• Confident managing stakeholders and pushing back when needed
• Balances speed with quality in a fast-paced environment

Bottom Line

This role ensures marketing and creative work is delivered on time, on brief, and at scale—by managing workflows, controlling intake, and driving accountability across teams.